Job Description
Field Resolutions Agent - Home Based - Nationwide Travel\n\n£37,500 rising to £40,000 after a successful completion of probationary period\n\nCompany car\n\nFuel card\n\nHotel & Food allowance\n\n40 hour week across 4.5 days\n\nExcellent career prospects\n\nGrowing organisation\n\nWe are seeking a professional and reliable Field Visiting Agent to represent our company on-site at commercial properties. The primary responsibility of this role is to hand-deliver formal documents such as Letters Before Action and Letters of Intent to commercial properties which Utility Collections have been instructed by our clients to assist in recovering and/or resolving outstanding debt. This role is critical in supporting the process and legal escalation processes by ensuring timely, traceable delivery and professional interaction at the point of contact.\n\nThe role will include working nationally and staying away for up to three nights a week.\n\nKey Responsibilities:\n\nVisit commercial sites to deliver formal literature relating to overdue energy accounts.\n\nEnsure proper and professional handover of documentation, confirming receipt where appropriate.\n\nRecord visit details, photos, time, location, and delivery outcomes.\n\nCommunicate respectfully with on-site personnel and represent the company in a professional manner, if applicable.\n\nIdentify and report any relevant on-site information (e.g.
vacant premises, signage, company trading names, landlord or neighbouring businesses).\n\nCollaborate with the internal department to coordinate visits.\n\nMaintain a high level of confidentiality and integrity while handling sensitive client information.\n\nSkills:\n\nStrong interpersonal and communication skills.\n\nProfessionalism when dealing with clients face-to-face.\n\nAbility to remain calm in potentially tense or emotionally charged situations.\n\nBasic understanding of debt recovery processes and legal correspondence (preferred).\n\nGood attention to detail and record-keeping skills.\n\nSelf-motivated and able to manage time and travel efficiently.\n\nComfortable using mobile or devices for route planning and reporting.\n\nWork Experience:\n\nPrevious experience in a field-based role is desirable but not essential.\n\nUnderstanding in Energy Industry, Debt Recovery, Disconnections or legal process is an advantage.\n\nFull UK driving licence required.\n\nClean DBS check.\n\nIf you've worked in any similar roles such as the following, please apply, we'd love to hear from you...\n\nField Outreach Agent, Field Services Coordinator, Field Support Specialist, Client Engagement Field Officer, On-Site Client Liaison, Regional Field Agent, Field Operations Associate, Mobile Client Representative, Field Interaction Officer, Customer Relations Field Advisor, Work from Home Advisor, Fully Remote Support Worker