You will be working within a small friendly Reception Team who will welcome you into the Reception Team, share their knowledge and be an integral part of your local induction.
Weavers Croft is a community mental health and learning disability hub, where outpatients, group work and therapy appointments take place for the patients we care for. Our Reception Team play an integral and important part in the care services we provide, by welcoming and greeting patients, demonstrating excellent customer service and putting patients at ease.
Key Responsibilities
* To provide reception, clerical and administration duties, maintaining an efficient and friendly service to patients, relatives and visitors.
* To liaise with staff across the Gloucestershire Health & Care NHS Foundation Trust.
* Support the Locality Support Services Manager and the Reception/Administrative Team in the administrative function as required.
* To project the professional image of the business through demonstrating excellent customer care in all activities.
* Welcome clients, relatives, and visitors in a friendly and courteous manner, assisting them with enquiries.
* To deal competently and discreetly with queries either face to face or via the telephone using appropriate protocols.
* Recording messages as appropriate.
* To deal with all incoming and outgoing mail.
* To be competent at booking rooms using the computerised room booking system.
* To be competent in the use of the photocopier, scanning in order to upload documents on to RiO (patient computerised filing system).
* Photocopying and maintaining adequate supplies of forms and paperwork.
* To process new files and maintain clients notes and records as appropriate using current RiO System and the Case Note Tracker System.
* Update building telephone lists as and when required.
* Assist lunchtime rota in liaison with Reception Team.
* Carry out weekly reception tasks to ensure continuous supply of forms for staff to use, room bookings, message pages and signing in pages.
* To keep the reception/waiting areas tidy and ensure notice boards are up to date.
* To provide cover for other administrative staff in their absence or as required by the Locality Support Services Manager.
* To ensure that mandatory training is up to date.
* To undertake any other duties as and when required.
* Acts in ways that support equality and value diversity. Treat everyone with whom you come in contact, with dignity and respect & recognise and report behaviour that undermines equality and diversity.
Working Schedule:
The days of work are Monday to Thursday, 9-5 pm.
Interviews are taking place on Tuesday 11th March 2025 at Weavers Croft, Stroud.
About Us
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
* 89.7% believe they are making a positive difference to patients/service users;
* 73.3% would recommend the organisation as a place to work;
* 82.4% agree that care of patients and service users is the organisations priority;
* 76.7% would be happy with the standard of care for a friend or relative.
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.
For further details / informal visits contact: Name: Karen Bennett Job title: Locality Support Services Manager Email address: Karen.Bennett@ghc.nhs.uk Telephone number: 07969 312803
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