Technical Support Technician will be the first port of call at our engineering site for green rubber project.
• Troubleshoots, services, installs (deploys) and repairs to all deployed equipment associated to the Green Rubber installation at customer sites;
• Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed;
• Responsible for meeting daily service repair needs and driving customer satisfaction;
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis;
• Order, install, and return parts and manages repair parts cycle time;
• Reviews all logs for open issues and prepares formal reports to customers as necessary;
• Ensures that tools and test equipment are properly maintained and calibrated ;
• Assesses product/equipment performance based on field support data; recommends modifications or improvements;
• Seeks to provide technical support to customers and other service professionals as required;
• May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports;
• Possesses a solid level of technical knowledge on the company’s Green Rubber Project;
• Maintains clear and concise business communication proficiency, both oral and written;
• Establishes and maintains a close relationship with all staff in order to support the needs of the customer and remain aware of current technical trends;
• Exercises every available measure to control and minimize costs;
• Travel, overtime and work hours other than Monday-Friday may be required;
• Comply with and ensure department compliance with Company health, safety and environmental policies;
• Comply with all applicable UK legislative and security regulations;
• Preference to WJA trained staff will be considered.
• Rubber, Product Training will all be part of the Induction Programme