Claims Customer Service Representative Salary: From £24,867Monday-Friday, 9am - 5pm Standard Life House, Edinburgh You'll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter. We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. The Claims Team are responsible for the handling of health, disability or bereavement claims which require gathering supporting medical evidence, assessing evidence and making a claims decision based on the information gathered and the benefits provided by the customer's policy/policies. Demonstratable experience in a claims CSR role within the pensions, life insurance or investment sectors. Strong working knowledge of pensions industry and other retirement products. Familiarity with FCA regulations, data protection, and complaint handling procedures. Ability to identify discrepancies and potential fraud. We support our colleagues with competitive benefits: ~ No weekend or evening work ~31 days annual leave (including UK Bank Holidays)~ Annual discretionary bonus eligibility ~ Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection ~ Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day)~ Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support ~ Personal and career development opportunities across a wide range of business functions and specialist areas ~ Perks at Work (online discounted shopping)~ Car lease scheme and Jaguar Land Rover discount ~ Cycle to Work scheme and interest-free season ticket loans Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure. Excellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding service Great problem solvers, flexible, and adaptable to changing priorities Proficient in Microsoft Office (Word & Excel)Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We're dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, Standard Life, ReAssure, AVIVA, M&G Prudential and Nest. we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to our journey. If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, please let us know when you apply or talk to the recruiter or hiring manager directly so we can support you. Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group. Keywords: Customer Service Representative, Location: