Provide comprehensive secretarial and administrative support, including word processing, form completion, scanning, and drafting correspondence. Use the practice referral system to ensure letters and forms are sent to the appropriate providers, appointments are scheduled as necessary, and passwords are distributed. Manage and prioritise content from the secretarial inboxes (EMIS, Docman, NHS Mail) in response to clinicians and external providers, taking timely and appropriate action. Accurately record all actions related to patients in their medical records, ensuring the use of appropriate coding where applicable. Assist clinicians by advising on available secondary or community services. Collaborate with practice staff and the multidisciplinary team to deliver high-quality services to patients. Handle telephone queries, take messages professionally and courteously, assess priorities, and address issues promptly. Respond to calls from anxious or distressed patients with empathy and professionalism, resolving concerns where possible, and maintaining a positive and welcoming demeanour. Oversee the production of medical reports, letters, and requests for medical records, ensuring actions are documented and completed within designated timeframes. Manage invoicing and monitor incoming payments, seeking guidance where required. Schedule appointments, bookings, and admissions as required. Organise and attend meetings, including preparing agendas and taking minutes. Make effective use of available information technology and adapt to advancements as they arise. Support the management team with clerical and administrative tasks. Monitor e-Referral and other worklists, prioritising and acting on tasks efficiently. Manage orders for stationery and other supplies as needed. Sort and handle internal and external mail, including arranging postage. Participate in Practice Learning Events and contribute to ongoing projects. Maintain flexibility to meet the evolving needs of the practice. Ensure the office environment is kept clean and organised.