Job Description Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues. We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich. BENEFITS AVAILABLE TO ALL COLLEAGUES: Our working week is 35 hours per week, these can be worked flexibly to suit your working style 25 days holiday bank holidays Option to purchase additional leave up to 5 extra days Pension scheme matched up to 10% Life assurance policy on joining us Wellbeing programme Colleague discounts including family discounts on cruises and holidays Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Company performance related annual bonus - Up to 5% Income protection Access to Saga Academy, our bespoke learning platform Job Introduction Process Analyst Salary £25,000-£27,000 (dependent on experience) FT - 35 hours per week Hybrid - Folkestone - Travel to our Folkestone office once a month Here at Saga, we are looking a Process Analyst. In this role, you will drive efficiency within operations and support the identification and engineering of processes for automation. You will work with key stakeholders throughout the business to drive efficiency and effectiveness through process automation and improvement. This role will also include identification of business requirements, efficiencies and recommendations for operational areas not related to RPA but supporting the strategic objectives, in growing the business, increasing efficiencies, and delivering a truly exceptional customer journey. You will have strong communication skills with an ability to adapt effectively to changing priorities and an in-depth knowledge of robotic process automation. You will bring strong analytical and system skills including SQL, Word, Excel and Visio. And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package. If you have strong analytical and system skills then we want to hear from you Main Responsibilities As a Process Analyst your top 5 responsibilities will be: Understand robotics use cases and capabilities - be able to articulate these in simple terms where appropriate. Have a solid understanding of software available internally which can be used to automate business processes. Review business processes to identify waste and recommend solutions to improve the output. Work alongside the operation to create a process definition document when automating a process using RPA. During development, act as a point of contact for the developer ensuring any blockers are resolved in a timely fashion. The Ideal Candidate Proficient in Microsoft Office - especially in Excel Stakeholder management. Strong communication. Outstanding problem solving. Robotics (UiPath). Process re-engineering. Lean / six sigma. Change management.