Customer Service Executive Harlow £22-23k Working Hours Monday - Friday 9-5.30pm Southam Selections are currently recruiting for a Customer Service Executive to work for an Insurance company based in Harlow. The Customer Service team are responsible for the administration and after care for all motor product lines. As a Customer Service Executive, you will be responsible for obtaining, analysing, and verifying the accuracy of the information submitted in a timely manner. You will be required to implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. The company are focused on developing staff and promote a positive working environment. They offer several social events per year to encourage team bonding and a healthy work life balance. They uphold a strong ethos throughout the business, inspiring open communication, integrity, teamwork, and empowerment. Duties include; Supporting the Motor Team with the policy administration Validating and verifying documentation Calculating and adjusting premiums as required Completing Insurer requests in a timely manner Enforcing cancellation for non-disclosures, non-payment, non-submission of documentation and any terms imposed by the Insurer Ensuring Compliance with both internal and external regulations and guidelines Focus on Customer satisfaction after sales calls Record all correspondence between all parties to maintain a clear audit trail Handle queries relating to Direct debits and Finance agreements Manage all client queries over all accessible platforms About you; A reliable and self-motivated individual. You have strong communication skills and can work as part of a team as well as individually You are computer literate Determination and the drive to achieve KPI’s Good Telephone manner and confident taking calls You are friendly, compassionate, and understand exceeding customer expectations You can communicate in a manner to develop and maintain positive relationships, mutual trust and confidence Skills Determination and the drive to achieve KPI’s Good Telephone manner Confident taking calls Excellent communication skills A positive and confident approach High degree of self-motivation and ambition Excellent customer service The ability to work independently and as part of a team Adaptable in a fast-paced environment