Lloyd Recruitment Services is delighted to partner with a leading company based in Tunbridge Wells to find a dedicated Customer Account Manager. If you're passionate about delivering exceptional customer service and are eager to make a meaningful impact in a dynamic, client-focused environment, we encourage you to explore this fantastic opportunity.
Key Highlights:
This is not a heavy sales role - no cold calling is required. The position focuses exclusively on managing inbound communications with clients
If you're looking for a fresh start in a role where you can leverage your customer service skills without the pressure of outbound sales, this could be the perfect fit for you.
What's in it for you?
£24,000.00 to £28,000.00 per annum
Monday to Friday - 8.30am to 5.30pm
22 days of annual leave per year plus bank holidays (increases incrementally up to 25 days after 5 years)
Birthday off
Pension scheme
Hybrid working once trained
Monthly performance bonus
Flexible working hours (within 8am to 6pm)
Opportunities for career progression
Key Responsibilities as a Customer Account Manager, your responsibilities will include:
Managing key client accounts, ensuring smooth operations and adherence to Service Level Agreements
Keeping clients informed about performance and promptly addressing their queries via email and telephone
Monitoring and maintaining schedules
Generating quotes and securing approvals
Updating clients on jo...