Job Description:
Administrator /Operational Support Adviser - Mental Health Team
Nationwide - Remote based
£24,500k per annum + fantastic benefits
Full time- 37.5 hours per week
Here at Bupa, you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
We always go the extra mile by giving our customers fast access to treatment and helping them get the specialist mental health support they need.
Role Overview
You will contribute to the provision of a high-quality service to Bupa Health Clinics & UK Insurance Customers, Clients, Partners, and Providers by working closely with operational staff members within Wellbeing Support Services at all levels.
You will be supporting Bupa EAP which is one of Europe’s leading providers of counselling services and Employee Assistance Programmes. Employee assistance programmes (EAP) are an employee benefit that provides teams with support and practical advice on issues that might be impacting their wellbeing and performance.
What you’ll do:
1. Work alongside our inhouse Counsellors, Mental Wellbeing Practitioners, CBT Therapists and Psychologists.
2. Booking clients in for Mental Health Appointments with our internal and external teams
3. Rescheduling Mental Health appointments
4. Working several mailboxes to support clients, companies, and external 3rd parties with their queries
5. Updating client files with personal data, noting of any changes at anytime
6. Data input manually and automatically via uploads
7. Processing, auditing, and checking invoices received
8. Working with our 3rd parties to correct any invoicing queries
9. Making payments to our 3rd parties’ companies and therapists.
10. Provide MI data our companies when requested
11. Ad-hoc queries
12. Adhere to and demonstrate an up-to-date knowledge of Bupa’s products, policies, and procedures
13. Supporting other teams within our area
14. Working towards tight Service Level Agreements
What you’ll bring:
15. PC literate with good knowledge of Windows based packages. Must have the ability to combine talking and typing skills
16. Excellent communication skills
17. You will be adaptable and flexible with the ability to learn new skills and adapt to a changing environment
18. You will have experience or an interest in the healthcare industry or mental health.
19. Strong, professional, and personal drive
20. Empathic, compassionate, and responsive
21. Enthusiastic and self-motivated
22. Ability to respond rapidly and decisively
23. Excellent interpersonal and communication skills
24. Proven experience of customer service
What’s it like to work here?
We want people to love working here, so much so that’s it’s at the top of our agenda and something you’ll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what’s most important to you. We’re a healthcare company so there’s a huge focus on our people’s health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best.
You’ll also receive:
25. 25 days holiday (pro-rata), increasing through length of service, with option to buy or sell
26. Bupa health insurance as a benefit in kind
27. An enhanced pension plan and life assurance
28. Support with travel costs via a season ticket loan or cycle2work
29. Performance-based bonus
30. Blended office and home working options
31. Full induction and training provided
32. Onsite gyms or local discounts where no onsite gym available
33. Various other benefits and online discounts
34. Opportunities for career development around Bupa
35. Option to join dental insurance scheme at a discounted rate
36. Access to our Digital platform on your mobile
37. Emotional wellbeing support
38. Access to family mental health line
39. Financial wellbeing channels
40. Support for carers