Job summary We are looking for Care Navigator(s) to join our experienced team.To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team. The care navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population. We are a training practice for trainee Doctors and medical students, with a supportive team. Our Patient Participation Group (PPG) is very active and supportive in the running of the practice Main duties of the job The following are the core responsibilities of the Care Navigator. Process and signpost patients Managing phones appropriately Initiate contact with and respond to requests from patients, team members and external agencies Enter read-code data on Emis Document handling Managing registrations Input data into the patients healthcare records Direct requests for information to the appropriate team Manage queries as necessary in an efficient and polite manner Carry out system searches as requested Maintain a clean, tidy, effective working area Monitor and maintain the reception area and noticeboards Support clinical staff with general tasks as needed Participate in practice audit as directed Support administrative staff, providing cover during staff absences Action incoming emails Complete opening and closing procedures in accordance with the duty rota Support pharmacist(s) in the management of prescriptions Manage the movement of patient medical records Attend small group and team meetings Monitor and replenish supplies Medical Record Envelope management Support the surgery team to aid the smooth running of the business About us We have a supportive approach to team working We value and support new team members so they are able to develop and progress in the team. We have a proven track record in staff retention and satisfaction We pay a great deal of attention to staff wellbeing We are highly rated by CQC Eligible staff are offered to join the NHS pension scheme Date posted 30 October 2024 Pay scheme Other Salary £12 an hour Contract Permanent Working pattern Part-time Reference number A1563-24-0009 Job locations Uxbridge Road Pinner Middlesex HA5 4EA Job description Job responsibilities The following are the core responsibilities of the Care Navigator. Process and signpost patients Managing phones appropriately Initiate contact with and respond to requests from patients, team members and external agencies Enter read-code data on Emis Document handling Managing registrations Input data into the patients healthcare records Direct requests for information to the appropriate team Manage queries as necessary in an efficient and polite manner Carry out system searches as requested Maintain a clean, tidy, effective working area Monitor and maintain the reception area and noticeboards Support clinical staff with general tasks as needed Participate in practice audit as directed Support administrative staff, providing cover during staff absences Action incoming emails Complete opening and closing procedures in accordance with the duty rota Support pharmacist(s) in the management of prescriptions Manage the movement of patient medical records Attend small group and team meetings Monitor and replenish supplies Medical Record Envelope management Support the surgery team to aid the smooth running of the business Job description Job responsibilities The following are the core responsibilities of the Care Navigator. Process and signpost patients Managing phones appropriately Initiate contact with and respond to requests from patients, team members and external agencies Enter read-code data on Emis Document handling Managing registrations Input data into the patients healthcare records Direct requests for information to the appropriate team Manage queries as necessary in an efficient and polite manner Carry out system searches as requested Maintain a clean, tidy, effective working area Monitor and maintain the reception area and noticeboards Support clinical staff with general tasks as needed Participate in practice audit as directed Support administrative staff, providing cover during staff absences Action incoming emails Complete opening and closing procedures in accordance with the duty rota Support pharmacist(s) in the management of prescriptions Manage the movement of patient medical records Attend small group and team meetings Monitor and replenish supplies Medical Record Envelope management Support the surgery team to aid the smooth running of the business Person Specification Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Effective time management (planning & organising) Ability to work as a team member and autonomously Good interpersonal skills Ability to follow clinical policy and procedure Desirable Competent in the use of Office and Outlook EMIS / Systmone / Vision user skills Qualifications Essential Educated to GCSE level or equivalent Desirable Active signposting or Care Navigator training qualification Healthcare qualification (level 2) or working towards gaining equivalent level Customer service qualification (NVQ) or equivalent Experience Essential Experience of working with the general public Desirable Experience of working in a healthcare setting Experience of working in a primary care environment Person Specification Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Effective time management (planning & organising) Ability to work as a team member and autonomously Good interpersonal skills Ability to follow clinical policy and procedure Desirable Competent in the use of Office and Outlook EMIS / Systmone / Vision user skills Qualifications Essential Educated to GCSE level or equivalent Desirable Active signposting or Care Navigator training qualification Healthcare qualification (level 2) or working towards gaining equivalent level Customer service qualification (NVQ) or equivalent Experience Essential Experience of working with the general public Desirable Experience of working in a healthcare setting Experience of working in a primary care environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Elliott Hall Medical Centre Address Uxbridge Road Pinner Middlesex HA5 4EA Employer's website https://www.ehmc.co.uk/ (Opens in a new tab)