Role: IT Security Support Engineer
Location: Halifax (Hybrid)
Salary: £26,000-£30,000 DOE
Do you want to transition your IT career into the exciting world of cybersecurity?
If you're passionate about technology and eager to help protect businesses from digital threats, this is your chance to take the next step in your career. Join our fast-growing cybersecurity company as an IT Security Support Engineer, where you'll play a critical role in providing top-notch technical support while contributing to the safety of our clients' IT systems.
What You’ll Be Doing:
First-Line IT Security Support:
* Handle incoming support requests related to IT security via phone, email, or ticketing systems.
* Diagnose and resolve issues with endpoint security, firewalls, antivirus software, and more.
Client Assistance:
* Guide and advise clients on IT security best practices.
* Assist in configuring and maintaining IT security solutions to meet client needs.
Team Collaboration:
* Work closely with cybersecurity experts to address recurring issues or emerging threats.
* Support internal and external efforts to improve security protocols and procedures.
What You’ll Need to Succeed:
Technical Expertise:
* Experience in IT support, with an interest in cybersecurity.
* Knowledge of network security, firewalls, and endpoint protection tools.
* Familiarity with ticketing systems and remote support tools.
Soft Skills:
* A problem-solving mindset with strong analytical skills.
* Excellent communication abilities, both verbal and written.
* A customer-focused attitude and the ability to manage priorities under pressure.
If this sound like the right opportunity for you then please APPLY NOW.