Latvian/English Speaking Customer Service Agent
Type: Temporary – Ongoing
Salary: £13ph
Location: Wokingham – Work From Home
Our client based in Wokingham is looking for a Latvian/English Speaking Customer Service Agent to join their team. This is an ongoing temporary role working from home and paying a salary of £13ph. This is a full-time position working the hours of 7am – 4pm. Please note as this is a temporary role you must be available to start immediately.
Main Duties
1. Productivity levels such as call answer rates, targets, and workstation attendance
2. Data capture accuracy
3. Inbound and Outbound calls relating to the product
4. Managing customer complaints and escalations within the agreed SLA’s
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