Job Title: Service Manager UK
Location: Hertfordshire - Hybrid
Company Overview:
A leading international company specialising in the design and manufacturing of a highly impressive suite of innovative consultancy and hardware solutions for global retailers. Renowned for its cutting-edge technology and unparalleled customer service, the company has cemented its position as one of the largest suppliers of retail equipment and a foremost producer of parcel lockers worldwide. It operates on a global scale, serving diverse markets and continuously pushing the boundaries of quality, innovation, and customer satisfaction. The company prides itself on fostering a dynamic and inclusive work environment that encourages professional growth and development.
Job Summary:
The UK Service Manager is responsible for overseeing service delivery. This includes managing service calls, supervising service processes, and training partners.
Key Responsibilities:
* Manage all service processes in the region
* Communicate with contractors and control their work
* Communicate with clients and resolve their requests
* Provide basic technical consultations
* Review and approve reports
* Pass information to department managers and ensure solutions to service requests are implemented
* Monitor the spare parts inventory with service partners
Professional Skills and Knowledge:
* At least 4 + years in a similar service management position
* Skills in organising and managing service processes in a manufacturing company or complex hardware
* Technical knowledge for training and supervising partners
* Knowledge of legal regulations in the context of service delivery
* Negotiation and partner search skills
* Ability to present and defend points of view effectively
Additional Requirements:
* Decision-making skills and accountability are crucial
* Excellent communication skills both written and verbal
* Ability to adapt to various situations and environments, showcasing flexibility and resilience
* Strong analytical skills to evaluate service processes and implement improvements
* Proficiency in using relevant software and tools to manage service networks and training programs effectively
* An innate ability to build and maintain professional relationships with partners and stakeholders
* Excellent problem-solving abilities to address and resolve service-related issues promptly
* A proactive approach to staying updated with industry trends and legal regulations affecting service delivery
* It is essential that candidates have the right to work in the UK and do not require visa sponsorship
Why this opportunity:
* Join a leading company known for its cutting-edge technology and innovative solutions in retail consultancy and hardware, offering you the chance to work on exciting and impactful projects
* The company is dedicated to fostering professional development, providing ample opportunities for learning, skill enhancement, and career advancement within a dynamic and inclusive work environment
* As part of an international team, you'll have the chance to collaborate with professionals from around the world, contributing to global markets and expanding your professional network
* The role offers significant responsibility and autonomy, empowering you to manage service processes, make impactful decisions, and lead initiatives that drive the company's success in the UK market
Strategy Recruitment Solutions LLP is operating as a Recruitment Agency in relation to this vacancy.
Strategy Recruitment Solutions LLP is an Equal Opportunity employer.