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Client:
The National Trust
Location:
Portstewart
Job Category:
Other
EU work permit required:
Yes
Job Reference:
Not specified
Job Views:
5
Posted:
14.02.2025
Expiry Date:
31.03.2025
Job Description:
Welcome & Service Assistant - Portstewart
Summary
As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £11.50 per hour
Contract/duration: Fixed Term Contract until 31 October 2025
Hours/working pattern: This role is primarily weekdays throughout the duration of the contract with the possibility of weekends during peak periods. We aim to offer a consistent working pattern, but flexibility may be necessary to suit the needs of the business. We’ll give you as much notice as possible.
Interview date: Saturday 1st March 2025.
Potential start date: March 2025
For this role, you’ll need to complete our online assessment instead of using a CV or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Reporting to the Welcome Manager at Portstewart Strand, you will operate within a team of Welcome Assistants and volunteers working at Portstewart Strand within the North Coast portfolio.
What you'll be doing
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listening to what our visitors need so you can share the right information. Your role is to ensure our visitors have the best day possible. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated, and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
Who we're looking for
We'd love to hear from you if you are:
* Customer focused with an understanding of the importance of great service
* A team player, but also can work on your own initiative
* Well organised and adaptable
* Willing to learn new skills
* Have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 14/02/2025 by TN United Kingdom
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