Social network you want to login/join with:
Hybrid working - required to be at Bupa Place weekly with flexibility to work from home
Permanent
37.5 hours per week
Working in Bupa Health Clinics, you’ll play a key part in delivering our Remote Primary Care Services, supporting clinicians and operational services to deliver exceptional standards of Customer Service and World Class patient care.
The role
The Service Operations Manager will be accountable for leading and managing a range of Clinical services to ensure performance is optimised, and clinical governance processes are adhered to, in line with CQC standards and Bupa Policies.
The Service Operations Manager will be accountable for driving and improving operational performance across multiple service lines, in line with Key Performance Indicators and commercial targets. As a leader, you will have the autonomy to make decisions, using your own initiative, to drive successful performance and create a culture of continuous improvement.
How you’ll help to make health happen
* Experience of working in a Health care setting
* Transferable skills so can hit the ground running
* High Level of confidence and skill
* Working currently in Operational Management
* Proven experience of developing high performing teams
* Experience of delivering continuous improvement
* Able to manage various projects and a high workload
* Deliver to our objectives that we are aiming for
* Great understanding of financial awareness
* Budget management
* KPIs & Operational objectives around targets and profit margins
* Experience of managing a remit of approx. 100 staff including 5-7 team managers reporting directly into the Service Delivery Manager
What’s needed for this role
* Experience of managing large population/services
* Experience of managing commercial targets to achieve business performance
* Accountable for driving day to day management of operation
* Experienced within health/social care environment
* Experienced managing remote teams/services
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
* 25 days annual leave and our flexible holiday scheme allows you to buy or sell up to 5 days each year in the flexible holiday window
* Bupa health insurance as a benefit in kind
* An enhanced pension plan and life insurance
* Annual performance-based bonus
* Onsite gyms or local discounts where no onsite gym available
* Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
#J-18808-Ljbffr