Job Type: Permanent
Job Sector: Unspecified
Region: North West
Location: Runcorn
Salary Description: Competitive
Posted: 11/11/2024
Recruiter: Phoenix Medical Supplies
Job Ref: kal-PHOENIXHealthcareDistributionLimited-41966-644
Job Views: 1
Customer Service Advisor(s)
Location: Runcorn, office-based
Salary: £22,678.50 per annum
The PHOENIX Group is currently looking for Customer Service Advisors who have a passion for delivering the best possible customer experience. Based at their contact centre in Runcorn, your overall responsibility will be to provide excellent levels of customer service to our customers at all times.
The position requires a professional approach to customer service and a desire for continuous improvement as you will be liaising with healthcare professionals. The role includes:
1. Dealing with incoming calls
2. Placing customer orders
3. Investigating and resolving customer queries
4. Informing customers on all aspects of our services and product ranges
5. Proactive service calls
It is essential that you have experience of working within either a contact center or busy customer service environment. You will be customer-focused with professional telephone and written communication skills. It is essential that you are able to work as part of a busy team and possess proficient keyboard skills. A customer service NVQ or experience in the pharmaceutical industry is desirable but not essential.
In return, we offer fantastic training and coaching with ongoing development opportunities. The role is full-time, working on a shift rotation between the hours of 8.30am – 6pm with the occasional Saturday 9am – 1pm.
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