Description About J.P. Morgan Corporate & Investment Bank J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets, and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $23.5 trillion of assets under custody and ranked 1 for Global Investment Banking fees, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. J.P. Morgan Payments (formerly Treasury Services) provides cash management, liquidity, commercial card, foreign exchange, and escrow solutions to clients across the world. Teams are constantly innovating, using the latest technology and data analytics to deliver specialized solutions to help clients grow and streamline their businesses. TDD (Transformation Design & Delivery) is part of the Payment Operations organization supporting CIB wide transformation and change programs and platforms. Our mission statement is powerful yet simple ‘build things better and build better things’. Ensuring that the things we build have been properly thought through, are high quality, sustainable and delivered quickly. Job Description: The team is seeking an Executive Director candidate with prior program management, operational readiness and transformation experience who will lead two high profile initiatives which are critical to the successful execution of the Payments organization’s aggressive growth strategy. The first is leading the Operations stream as part of the Payment’s business branch expansion in the UAE. You will work closely with the Product team and other functional partners, managing the end-to-end operational readiness for each product launch in the local market, coordinating with multiple Operations functions, including Client Service & Implementations (CS&I), to define and manage all readiness pre-requisites and milestones. The second is leading the Payments Operations Workflow strategy and execution program. Partnering with Operations, Client Service & Implementations, and Technology, you will define and execute a holistic strategy and roadmap to onboard Operations to a strategic workflow tool that enables each group to achieve agreed target outcomes while reducing friction between internal functions that impact the client experience and product scalability. Job Responsibilities: You will be Operations stream lead for UAE Branch Expansion You will collaborate with Program & Product stakeholders to shape and drive the Operational Readiness deliverables, milestones and workstream as a single point of contact You will be responsible for identifying and aligning in-scope operational functions to the product launch strategy You will communicate readiness pre-requisites and milestones with Operations, Client Service & Implementations teams You will partner with Legal, Compliance, KYC, CS&I and Local Operations teams to determine in-location and offshore support models, ensuring compliance with local regulatory requirements You will manage cross-dependencies and impact, escalating and removing blockers; serve as an effective point of escalation for Program stakeholders across Operations verticals You will be responsible for tracking milestone progress and communicating regular updates to senior stakeholders You will be required to design and implement a sustainable target operating model, repeatable framework and runbook that will be extended to new markets as part of the broader EMEA growth strategy You will be the Program & strategy lead for Payments Operations workflow and be responsible for: Creating a holistic strategy to onboard Payment Operations to the target workflow toolkit, identifying and agreeing target outcomes and business drivers Developing and syndicating business case to secure buy-in to support proposed strategy Defining target state processes, identifying requirements to close gaps in the current state Executing the delivery of and onboarding to strategic workflow solution Working closely with the Product Owners and Technology on prioritization of deliverables from a business and technology perspective Creating and managing holistic program and project plans to ensure the successful delivery of key milestones, escalating and removing blockers Required qualifications, skills and capabilities You will be a motivated, high performing individual with experience in leading large and complex transformation initiatives, ideally within the financial services industry. They must have excellent interpersonal and communication skills with a proven delivery track record. Core skills include: Significant experience within a transformation function using both Agile and Waterfall practices Experience in designing and delivering end-to-end target Operating models and business processes Exceptional communication and presentation skills with the ability to clearly storyboard using tools like PowerPoint is essential Superior strategic, analytical and problem-solving skills, and is capable of clearly communicating a long term vision across the organization Prior experience working with Operations functions within or outside Financial Services is critical Able to partner with and influence other groups outside of the team’s reporting line, aligning multiple functions to a singular set of objectives Logical, structured approach to planning, problem solving and decision-making Exceptional organizational skills, be able to prioritize demands/tasks based on priority level Ability to multitask and handle high stress while maintaining accuracy in tight deadlines Comfortable working with multiple functions across regions and time differences Able to lead with inclusivity and empathy, be considerate of others, be supportive during high pressure situations and actively celebrate successes Demonstrate outstanding ethics, integrity, and judgment within everything they do Strong analytical skills, including numbers and situational analyses, and high attention to detail