We’re looking for a Concession Manager to lead our Russell & Bromley team in Fenwick, York. If you’re passionate about premium footwear, thrive in a fast-paced retail environment, and have strong leadership skills, this is a fantastic opportunity to make an impact in a well-established yet evolving brand.
About Russell & Bromley
Russell & Bromley is the destination luxury fashion footwear & accessories brand for the everyday. A leading force in British fashion with over 40 stores operating across the UK and Ireland.
Combining European craftsmanship with a British glint in the eye, Russell & Bromley offers iconic style and on-trend design that empowers people to feel exceptional every day. Founded in Lewes in 1880, borne from a love story between Albion Russell’s daughter, Elizabeth, and George Bromley – today the business remains family-owned, operated, and proudly independent.
The Russell & Bromley business is entering an exciting period of growth with Vision 2030, an ambitious five-year roadmap to fuel our future success, under the leadership of CEO Andrew Bromley. Strategic actions that include a commitment to brand and product transformation, continued growth of our UK & IRE retail footprint, and accelerated international expansion. An exciting opportunity to join at a huge inflection point for the business, coinciding with the launch of our first seasonal collection with new Creative Director, Daniel Beardsworth-Shaw, and the relocation of our Global HQ to Kingly St. W1 in the heart of Soho, now home to our in-house design, creative, and product studios. Do you want to be part of our next chapter?
About the Role
As Concession Manager, you will be responsible for leading and developing a high-performing team, ensuring the store meets and exceeds sales and service expectations.
* Driving sales and profitability, maximising business performance and achieving key KPIs.
* Leading and motivating your team, setting high standards for service and engagement.
* Managing operations, including stock security, administration, and cash handling.
* Ensuring an exceptional customer experience, acting as a role model for service excellence.
* Overseeing visual merchandising, ensuring the store presentation aligns with brand guidelines.
* Recruiting, training, and developing staff, ensuring they reach their full potential.
* Handling staff matters professionally, fostering a positive and collaborative work environment.
About You
* Has at least two years’ experience in a retail management or supervisory role.
* Is passionate about fashion and customer service, with a keen eye for detail.
* Thrives in a leadership role, inspiring and motivating a team.
* Is highly organised, proactive, and commercially aware.
* Brings strong communication skills, resilience, and a positive attitude.
If this sounds like the perfect opportunity for you, apply now!
Due to the high volume of applications, we will only be able to respond to successful candidates within two weeks.