You will, receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.\nYou will, provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone/email.\n\n\uD835\uDDE0\uD835\uDDEE\uD835\uDDF6\uD835\uDDFB \uD835\uDDD7\uD835\uDE02\uD835\uDE01\uD835\uDDF6\uD835\uDDF2\uD835\uDE00 \uD835\uDDEE\uD835\uDDFB\uD835\uDDF1 \uD835\uDDFF\uD835\uDDF2\uD835\uDE00\uD835\uDDFD\uD835\uDDFC\uD835\uDDFB\uD835\uDE00\uD835\uDDF6\uD835\uDDEF\uD835\uDDF6\uD835\uDDF9\uD835\uDDF6\uD835\uDE01\uD835\uDDF6\uD835\uDDF2\uD835\uDE00:\n\uD83D\uDD38Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.\n\uD83D\uDD38Deal with all general enquiries, explain procedures and make new and follow-up appointments.\n\uD83D\uDD38Receive and make telephone calls as required. Divert calls, sign post and take messages, ensuring accuracy of detail and prompt appropriate delivery.\n\uD83D\uDD38Enter requests for home visits into the computer, ensuring careful recording of all relevant details and where necessary refer to duty doctor.\n\uD83D\uDD38Action repeat and acute prescription requests and ensure that they are ready for collection by the patient within practice protocol times, either on the computer or \n manually.\n\uD83D\uDD38Enter patient information on the computer as required.\n\uD83D\uDD38Opening, Scanning and filing daily mail.\n\uD83D\uDD38Keeping the reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter.\n\uD83D\uDD38Ensure that all new patients are registered on the computer system promptly and accurately.\n You will work towards completing a Business Administration Apprenticeship. This SVQ is at SCQF Level 6 and suitable for those who may be relatively new to an administration role but is also suitable for an experienced administrator. The training is delivered via on the job learning and regular observations. Essential Skills:\n\uD83D\uDD39A confident and friendly approach when welcoming patients into the practice, some of whom may be vulnerable people.\n\uD83D\uDD39A strong multi-tasker, confident with good communication skills and well organised.\n\uD83D\uDD39You will act as a problem solver and use your initiative when faced with a wide range of queries.\n\uD83D\uDD39A high level of attention to detail will be needed when dealing with sensitive information in relation to patients health.