Social Network: Priory Hospital Norwich
Location: Ellingham Road, Attleborough, Norfolk NR17 1AE
Division: Priory Group
Salary: £23,464.35
Hours: 22.5
Vacancy Type: Permanent - Part Time
Job Description: Priory Hospital Norwich is a 34-bedded acute mental health hospital which opened in 2020 across 3 wards, with a PICU opening in summer 2025. The role of Quality Administrator is to be part of an excellent multidisciplinary team to support the hospital in running efficiently. Priory Hospital Norwich ensures that we put our patients at the center of everything we do, aiming to offer a high standard of care and deliver great outcomes for patients.
Responsibilities:
1. Support a patient safety culture and promote learning from incidents and complaints.
2. Assist with investigations and reviews, including serious incidents, thematic reviews, whistleblowing, and complaints, ensuring reports are submitted within the given timescales and in accordance with policies.
3. Monitor patient experience across the site, review themes, and support changes to practice and policy in response.
4. Work with the Senior Management Team to review service improvement plans and quality performance indicators, assisting in having an agreed set of objectives with SMART measures.
5. Ensure robust recording, monitoring, and tracking of CQC notifications, 24/72hr reports, and TIR/SI reviews.
6. Coordinate responses to patient complaints in accordance with the Complaints Policy.
7. Ensure plans are reviewed, escalating concerns where improvement isn’t occurring in a timely manner.
8. Assist with providing analysis, thematic review, and internal benchmarking in collaboration with colleagues and clinical networks.
9. Contribute to Clinical Audit and Policy development and implementation, including embedding learning and sustaining improvements.
10. Ensure collaborative work in accordance with company and divisional values and behaviors at all times.
11. Assist with ensuring appropriate quality and safety continuous improvement in all areas for service users.
12. Prepare quality reports as required.
13. Lead the organization of the site Clinical Governance meeting.
14. Use existing data systems and reports to support the site in improving patient experience and safety.
15. Provide cover and support to the wider team and site as needed.
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