Are you passionate about helping people and providing outstanding service? Looking for a role with real purpose—and a company that puts its people first? We’re proud to be working with an employee-owned business that specialises in debt advice and administering Scotland’s two most popular debt solutions : Protected Trust Deeds Debt Payment Plans under the Debt Arrangement Scheme (DAS) Due to sustained and future-planned growth, they’re now looking to welcome a full-time Customer Service Representative (CSR) to their team—based in what might just be Glasgow’s nicest offices, just a 2-minute walk from both Central and Queen Street stations. What You’ll Be Doing Acting as the first point of contact for customers seeking debt advice or support Guiding clients through their options with care, empathy, and professionalism Handling inbound enquiries via phone and email Supporting the wider team in progressing cases efficiently and accurately Ensuring customers feel heard, respected, and fully informed throughout the process Why This Role? You’ll make a genuine difference to people’s lives during challenging times You’ll be part of an employee-owned business, meaning you share in its success and culture of collaboration You’ll enjoy beautiful, modern offices in the heart of Glasgow You’ll join a growing, secure company with clear progression opportunities What We’re Looking For Previous experience in a customer-facing role (ideally within financial services, but not essential) Compassionate, patient, and an excellent communicator A team player with a positive attitude and strong attention to detail Comfortable using systems and working in a fast-paced environment The Package £25,000 salary Flexible start and finish times to support your work/life balance Employee ownership benefits and a genuinely supportive working culture Fantastic location—just minutes from both major Glasgow train stations Sound like the right move for you? Apply now and take the next step in a fulfilling and secure career with a company that truly values its people.