Bilingual Sales & Customer Service Agent - French & English
Location: Canary Wharf, London
Salary: £12.30 per hour + uncapped commission (OTE £5,000 per year)
Job Type: Full-time, 40 hours per week
Hours: Monday to Friday (8 am - 7 pm) and Saturday (8 am - 6 pm)
TeamJobs is hiring a Bilingual Sales & Customer Service Agent to support a leading holiday provider. This role involves handling inbound sales and customer service enquiries, assisting customers with their holiday bookings, and providing excellent support while driving sales.
What's in It for You?
* Competitive Pay - £12.30 per hour
* Uncapped Commission - Realistic OTE of £5,000 per year
* Career Progression - Opportunities to advance to roles such as Senior Agent, Trainer, and Team Manager
* Full Training Provided - Sales techniques, customer service, and product knowledge
* Comprehensive Benefits Package - Including life insurance, eye test vouchers, and corporate discounts
Key Responsibilities:
* Handling inbound calls for sales and customer service
* Understanding customer needs and offering tailored holiday solutions
* Managing bookings, including modifications, cancellations, and confirmations
* Upselling additional services and extended stays
* Assisting customers via live chat with product and booking enquiries
What We're Looking For:
* Fluent in French and English
* A natural ability to drive sales and engage with customers
* Excellent communication and interpersonal skills
* Strong attention to detail and multitasking abilities
* Previous experience in customer service or sales is desirable
Additional Benefits:
* Staff discounts, incentives, and prizes
* Charity fundraising days and team events
* Smart casual dress code
* 20 days holiday plus bank holidays (increasing with service)
This is a fantastic opportunity to join a fast-paced and supportive team. If you have the language skills and a passion for customer service and sales, apply today
INDCP