In this role, you are accountable for: Taking responsibility for specific areas of the business and/or projects, and working closely and alongside Service and Project Management teams and Corporate Functions to develop user experience and research needs. Working with project and service teams to devise appropriate research strategies to facilitate early stage concept and prototype testing, and continual research on design iterations. Leading the research process from developing a research and recruitment approach, through to fieldwork, analysis and report writing. Planning and conducting qualitative research to a high standard from interviewing to moderating workshops and usability testing sessions to generate actionable insights in support of the development of digital services. Working closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influences product/service direction. Ensuring that issues and opportunities are clearly identified and properly reported. Managing ad-hoc qualitative research projects to explore and ensure we are meeting user and business needs. Ensure that a wide and varied cross-section of the public are engaged in user research including those with a range of accessibility needs. Sharing and presenting research findings and recommendations with internal audiences (e.g. project teams and senior decision makers), and external audiences (e.g. to other government teams) when required. Knowledge and experience of best practice user research methodologies and analysis techniques to reveal actionable insights. Having assimilated user insight from multiple sources, to determine gaps and develop recommendations for further research based on evidence. Effectively deliver user research projects within deadlines, maintaining a focus on results despite unforeseen challenges and setbacks. Demonstrable experience of coaching, mentoring and/or advising colleagues on best in practice methodology and able to transfer knowledge effectively to others. Able to present, explain, defend and simplify complex research to ensure comprehension and understanding among both research literate and non-research literate colleagues. Participate within Communities of Practice. In addition to the above accountabilities, as post holder you are expected to: Undertake additional duties and responsibilities in line with the overall purpose of your role and as agreed by your line manager.Demonstrate NHSBSA values and core capabilities in all aspects of your work.Foster an environment where your own and colleagues safety and well-being is promoted.Contribute to a culture which values diversity and inclusion.Comply with NHSBSA policies, procedures and protocols as they apply to your role. Working relationships Responsible to: Service Delivery Lead and Line Manager Key relationships and connections: Patients, Health Care Professionals and other NHS colleaguesDigital project teams (Product Owner, Delivery Manager, Designers, Developers, Testers)Internal and external stakeholders Non-profit organisations e.g. Citizens Advice