ROLE PROFILE
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Business Coach
(Tech & Services Focus )
Overview
We are Trampoline NH CIC, a social enterprise that provides business incubation services, supports community enterprises, and promotes ethical leadership in SMEs, in underserved communities.
We are seeking a proactive and knowledgeable Business Coach with expertise in new technologies, AI, and modern digital industries to provide tailored support, conduct industry research, and deliver one-to-one and one-to-many (scheduled and on-demand) services for our business incubation programmes. The successful candidate will play a vital role in empowering entrepreneurs within our start-up community, by addressing their specific needs and connecting them to relevant external support networks and services.
The job
The role will focus on delivering the following outputs:
1. Provide information, advice, and guidance (IAG) support.
2. Enable clients to identify their business challenges and address them.
3. Help entrepreneurs scale up their ventures and make them more sustainable.
4. Research trends and opportunities relating to new technologies, AI, and modern digital services.
The ideal candidate will possess the necessary skills, knowledge, experience, and aptitude to
* Create a schedule of support services.
* Deliver workshops and bespoke business coaching and mentoring sessions.
* Signpost service users to relevant organisations for additional support.
* Collaborate with other colleagues to ensure a smooth delivery of all our incubation programmes.
They will also have a positive attitude and entrepreneurial mindset, and the willingness to
grow with us in this exciting phase of our development.
Conditions
* Part-time. PAYE.
* Hours: 28 hours per week.
* Salary: pro rata of £29,000 (£23,200).
* Pension contribution: employer (3%) and employee (minimum 5%).
* Annual leave entitlement: 20 days (pro-rata of 25 days FTE).
* Term: 12 months, renewable (subject to contract extension and meeting KPIs).
* Location: hybrid; from our offices at St Peter’s Church SE17, The Enterprise Hub SE1, from community settings, and from home.
* Proposed start date: late Feb – early Mar 2025.
* Accountable to: Head of Programmes.
JOB DESCRIPTION
1. Bespoke Business Incubation Support
* Provide tailored support to early-stage entrepreneurs, to address their individual challenges, focussing on those working in sectors relating to new technologies and modern digital services.
* Provide tangible solutions to issues around:
* New technologies and modern digital services.
* Navigating partnership building and operational efficiency.
* Business planning and strategy development.
* Financial management and profit margin optimisation.
* Scoping funding and scaling up opportunities.
* Customer acquisition and retention.
* Marketing and branding.
* Leverage industry-specific knowledge to help entrepreneurs develop sustainable and scalable business models that align with market demands.
* Offer actionable solutions and insights drawn from real-world tech and service industries.
1. Research & Industry Insight
Conduct comprehensive research into tech and service industries in the UK and worldwide to:
* Stay current on market trends, consumer behaviour shifts, emerging technologies, and regulatory changes.
* Identify grants, loans, and funding opportunities for businesses in these sectors.
* Create a dynamic resource library to support service users with actionable information.
* Provide insights to help clients capitalize on opportunities and mitigate risks specific to their industry.
1. Training and Mentoring Support
* Design and deliver interactive training sessions tailored to start-up needs, specifically those in tech and service industries, focusing on Marketing, Operational Planning, Partnership Building, Compliance, Sustainability, and Business Ethics.
* Provide 1:1 business coaching to help entrepreneurs progress from conceptual to piloting, and operational.
* Continuously review and update course materials to reflect industry trends, participants’ feedback, and best practices.
* Motivate cohort members, ensuring they stay engaged, focused, and on track with their business goals.
1. Programme Delivery
* Support the overall delivery of Trampoline’s incubation programmes.
* Help refine our course contents to keep them relevant, current, and impactful.
* Gather and analyse customers’ feedback to ensure high-quality services.
* Deliver IAG outputs to enhance users’ experience through their start-up journey.
1. Signposting and Networking
* Identify key partners within the tech and service sectors to establish referral pathways.
* Connect entrepreneurs with external resources.
* Build and maintain Trampoline’s start-up network and curate regular events.
* Expand and strengthen our start-ups ecosystem and curate additional support outputs when needed.
Additional
1. Self-administration.
2. Maintain effective paperless records.
3. Comply with GDPR (General Data Protection Regulations).
PERSON SPECIFICATIONS
We are looking for an excellent communicator, a dynamic, committed, and enthusiastic individual with an in-depth knowledge of tech and service industries.
The ideal candidate will be able to demonstrate the following skills, experience, and abilities:
* Partnership building.
* Business coaching and mentoring.
* Planning, delivering, and curating support programmes.
* Using Business Model Canva as a framework for delivering incubation support.
* Promoting circular economy, sustainability, and ethics in business practices.
* Strong organisational skills.
* Strong sense of initiative and confidence in decision making.
* Fitting in and working well within a small, growing team.
* Exceptional customer service and communication (verbal and written) skills.
* Attention to details.
* Solution and results orientated.
* Sensitivity and empathy.
* Positive attitude and approach to challenging situations.
* Reliability, trustworthiness, and commitment to work.
* Flexibility.
This appointment is for start date in late Feb – early Mar 2025. To apply for this role please send an email with your resume and a covering letter to engage@trampolinecic.org.