Head of Data Salary: £76,285 2025/26 Position: Permanent, full time Location: Birmingham/ Hybrid – minimum 2 days a week in the office We are brave, we are ambitious, we are honest, and we are Citizen Lead the Data Revolution Are you a visionary leader ready to transform how data drives impact? Join us on an exciting journey as the Head of Data, a pivotal role shaping the future of our organisation. Manager’s quote: “This is a new and important role for Citizen, raising the profile and importance of data quality, embedding working practices into the fabric of Citizen. You’ll be the driving force behind data across Citizen ensuring the effective design of data sets and processes, ensuring that new services are developed to create a radically improved customer experience. The role is deeply impactful—you’ll collaborate with leaders across the organisation working as a key part of our transformation programme – ‘Putting our Citizens First’ to champion data from board level down to individual users, making a difference in the lives of our diverse customer groups. What’s even more inspiring is being part of a supportive and passionate team that is working collaboratively, with dedicated leadership and support from the Executive and Senior leadership teams. Together, we’ll innovate, tackle challenges, and celebrate milestones to create a best in sector operating model for the organisation.” Will Walker – Director of Transformation In housing you can make a real difference, the role of Head of Data will involve: Team Leadership: Build and inspire a high-performing, collaborative data team spanning multiple functions. Data Culture Champion: Be the catalyst for a data-driven mindset, showcasing the value of excellent data practices across the organisation. Strategic Innovator: Develop a cohesive data strategy, unifying systems and improving data quality to meet organisational goals. Data Architecture: Craft a future-ready data architecture, driving initiatives in areas like cleansing, compliance, and emerging technologies like AI and automation. What we are looking for: Inspiring Leader: A track record of leading diverse teams, fostering engagement, and driving high performance. Data Strategist: Expertise in building roadmaps and navigating the challenges of centralised vs. decentralised data structures. For a more comprehensive list of the responsibilities, please refer to the attached job description. We would be really excited if you have: Understanding of SQL and other programming languages, knowledge of data warehousing and ETL processes, knowledge of data structures, collection approaches We will be an employer of choice and invest in our people To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. We will work together as one team and embrace our Citizen values. Competitive benefits: Annual leave of 32 days per yearplus bank holidays AXA Enhanced family leave (maternity, paternity and adoption) Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match Health and Wellbeing We provide IT and Home Office equipment to support hybrid working Occupational Health EAP – a 24/7 telephone counselling service providing free, confidential advice. Cashback scheme – cashback on optical, dental, prescriptions and a range of other medical costs meaning the costs are covered for employees. The scheme also offers GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more Learning and Development Extensive learning and development opportunities. Read more about our benefits on our website. Here at Citizen, our purpose is to provide homes that are a foundation for life. With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk Closing date: Thursday 17th April 2025 Interview date: to be confirmed, based on availability Interview process: Informal conversation with the recruitment team 20mins Teams video call with the hiring manager Face to face interview with the recruiting panel Informal conversation with the Executive Leadership Team Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.