Job Description
Position: Help Desk Manager
Company: A highly successful mechanical and electrical engineering maintenance business delivering commercial building services across the North of England.
Role:
1. Coordinate with clients to schedule Planned Preventative Maintenance (PPM), remedial, and reactive works.
2. Prepare and compile comprehensive and detailed quotes for HVAC services.
3. Organise and oversee all site requirements, including access equipment, components, and necessary logistics.
4. Prepare and coordinate RAMS (Risk Assessment Method Statements) for both clients and engineers, ensuring all safety and operational measures are in place.
5. Allocate works to designated engineers, coordinating their schedules to meet deadlines.
Requirements:
1. Over two years of experience as a service coordinator or similar within the M&E, building services, or HVAC industry.
2. Excellent IT skills including Microsoft Excel. The ability to transition between multiple in-house systems and client portals (following training).
3. Strong organisational skills with the ability to multitask and manage competing priorities.
4. Proven experience in managing your own workload and adjusting priorities as needed.
5. A highly organised individual who can demonstrate prioritising your own workload.
6. An individual with a high level of attention to detail, ensuring all information captured is accurate and up to date at all times.
Package:
1. Salary: £35,000 - £40,000 depending on experience.
2. Monday to Friday.
3. Flexible working hours.
4. 33 days holiday.
5. 8% pension.
6. Progression to contract manager.
WR HVAC | M&E are #1 recruitment partner for HVAC jobs. Our customers include a range of large and small M&E companies, manufacturers, and suppliers of heating, ventilation, air conditioning, and refrigeration equipment.
We recruit UK wide for sales, management, and technical jobs. WR is acting as an Employment Agency in relation to this vacancy.
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