Job Description Flexibility is key as the position will form part of the out of hours Duty Manager escalation Allocate resources to meet client service requirements, ensuring compliance with company policies and standards. Promptly communicate resource needs to HR, ensuring equipment is ordered and distributed. Consistently meet company and client KPI targets and support client retention through consistent service levels. Maintain up-to-date assignment instructions, risk assessments, and documentation. Adhere to health, safety, and quality management standards, performing audits and quality checks. Control direct costs, manage operational issues, and escalate as necessary. Lead by example, promoting integrity, vigilance, and helpfulness while recognizing and rewarding best practices. Monitor employee engagement, address turnover, and conduct performance reviews. Ensure effective training, manage performance improvements, and support staff development. Build strong relationships with unions, support departments, and the Solutions team. Contribute to branch KPIs, succession planning, and company initiatives, sharing best practices. Perform other duties as directed, upholding Securitas Core Values of Integrity, Vigilance, and Helpfulness.