Location: Corsham - hybrid working
This post will be required to develop the Service Design Packs (ITIL3) for a Voice & Video (V&V) Services. The role will need to interface with Users and the Fixed connectivity team based in Corsham to develop a Service orientated document set for Live Services' as directed by the V&V Product Owner.
Key accountabilities:
* Produce two Voice & Video (V&V) Service Design Packs (SDPs). Key responsibility for developing the ITIL3 aligned SDP for V&V Services
* Key Responsibility for producing the as built' Solution Specification for the Operational V&V systems.
* Key Responsibility for producing the Voice & Video Product Roadmap(s) for the V&V Product Owner.
* Secondary Responsibility for developing the System Knowledge Articles (KAs), Work Instructions (Wis) and User Guides (UGs) for a small V&V Service.
Essential:
1. Experience of working within teams that have managed Strategic Networks and Bearer Services.
2. Experience & Understanding of the difference between Legacy' and New' systems and the challenges this presents during transition, particularly for highly secure systems.
3. Ability to work with others in a high pressure and conflicting priorities environment.
4. Ability to work in a complex environment where Security conditions and controls can be diffic...