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Title
Front of House Volunteer
Organisation
London Canal Museum
Role Purpose
The role of the Front of House volunteer is vital to the life of London Canal Museum – in small teams, volunteers in this role ensure the building is open and ready to welcome visitors each day, greet visitors and educate them about the museum’s exhibits and history, keep visitors safe and answer enquiries to keep the museum running smoothly across the day.
Role Hours
- One day a fortnight, from 9.45am until 4.45pm
- The Museum is open Tuesday-Sundays
Key Tasks
1. Open and close the museum and ensure it is presentable and ready to receive visitors.
2. Greet visitors, welcome them into the museum and engage with them about the exhibits and history of the building.
3. Sell admissions, gifts and books, and ensure the till procedures are followed correctly.
4. Answer telephone and in-person enquiries.
5. Provide refreshments and assistance during group visits.
6. Maintain the various museum areas and ensure they are presentable.
7. Follow museum policies and procedures to ensure the building, volunteers, staff and visitors are safe and well at all times.
Training and Support
All volunteers are line managed by the Volunteering and Training Manager, who provides comprehensive inductions and training to all Front of House volunteers in core areas including:
1. Visitor Engagement
2. Customer Service
3. Health & Safety
4. Accessibility in Museums
5. Child Protection
6. Retail Skills (including using the till)
What is in it for you
- Learn about the history of London’s canals, the people who lived and worked on them, and their place in the industrial revolution, as well as the ice trade and history of the building.
- Meeting new people and having opportunities to socialise with fellow volunteers at events – you will be a part of a community of over 70 volunteers of all ages and backgrounds.
- Build your experience of working in museums, heritage and visitor engagement.
- Develop your skills in customer service, teamwork, communication and other key workplace skills.
- Opportunities for further involvement with the museum – including archiving and collections care, events, administration, education and guiding walks and boat trips.
- Free entry to the museum and museum events, 10% off in our shop, discounted venue hire and 50% off museum entry for up to 4 friends and family at a time.
- Volunteer events, parties and trips that you can enjoy!
- References can be given for all volunteers who volunteer regularly for 6 months or more.
Contact Person
Sam Hayes
Role Address
London Canal Museum, 12-13 New Wharf Road, London, N1 9RT. We are a 5-10 minute walk from Kings Cross St Pancras tube and rail stations.
Application Process
- Application Form
- ID Check
- Disclosure Barring Service (DBS)
- References
- Informal Discussion (may include an interview)
Support you will receive
- Wheelchair Access
- Disability and Access Support
When we need you to do this role
The role takes place at these times:
Morning, Afternoon, Evening
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
Role Type
- One off event
- For Individuals
- For Groups
- Short Term
Suitable For
18 and over, 50 and over
We Welcome
We welcome and/or have the resources to support:
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