Job summary We are looking for a Hospitality Manager to support our Moments Cafe teams across all locations, including Moments at St Elizabeth Hospice and Moments Mobile Event Catering. Main duties of the job The ideal candidate will have proven experience in a catering management role and be a proactive, flexible and committed individual to ensure smooth operations and achieve growth targets. You will oversee the day-to-day management of the Moments brand and assist in sourcing and pricing new products and menu ideas. About us St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life-limiting illness. Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves. Through medicine and therapy, they ease pain; give life purpose and make life liveable. Last year the charity supported over 4000 patients and their families. The hospices work is centred on the individuals needs and they provide specialist support wherever it is needed; whether that is in the home, another setting in the community, in hospital or in the hospice itself. Support is provided to patients and their families via the Inpatient Unit, the Community Care Unit including outpatients clinics, home visits from the community nursing, medical or therapy team, the OneCall 24 7 telephone helpline and bereavement support. In 2023, St Elizabeth Hospice merged with East Coast Hospice to form a collaborative approach to developing achievable and sustainable specialist palliative care services for people living in the Great Yarmouth and Waveney area. Date posted 04 November 2024 Pay scheme Other Salary £32,000 a year Contract Permanent Working pattern Full-time, Flexible working Reference number B0291-24-0063 Job locations 565 Foxhall Road Ipswich Suffolk IP3 8LX Job description Job responsibilities Job Description: Hospitality Manager (multiple sites) Reports to: Associate Director of Sustainable Estates Accountable to: Chief Operating Officer Based at: St Elizabeth Hospice Job summary The Hospitality Manager is essential in supporting St Elizabeths Cafe Manager teams across all locations, including Moments Mobile Event Catering. This role requires a proactive, flexible and committed individual to ensure smooth operations and achieve growth targets across all sites including Moments at St Elizabeth Hospice, Foxhall Road catering for patients and the public. Responsibilities and Service Delivery: Ensure an excellent customer experience. Assist in sourcing and pricing new products and menu ideas. Resolve customer complaints promptly and effectively. Support marketing and promotional activities. Maintain functionally suitable facilities, ensuring a safe and pleasant environment across all Moments sites. Assist Cafe Managers in driving business growth. Anticipate and address operational issues proactively. Provide hands on kitchen support as needed. Cover for annual leave and sickness with some weekend working. Oversee the day to day management of the Moments brand and service. Always uphold the standards of St Elizabeth Hospice. Ensure the Moments brand provides safe and accessible facilities for everyone. Liaise, troubleshoot, and problem-solve to ensure quick resolution of issues within the soft facilities functions and service. Contract management To ensure effective management, reporting and monitoring of performance and accounts to ensure that all costs and expenditure are within the budgeted levels. To collaboratively work with the procurement and purchasing department to carry out regular price comparisons and tenders for Moments functions and services. To proactively manage the work of contractors for Moments functions and services. Compliance, health and safety and environmental To comply with statutory regulations and Hospice policies relating to health and safety, infection prevention and control, safe working practices, purchasing, cleanliness and COSHH. To research and promote measures to reduce the carbon footprint of all soft facilities functions and services. To undertake dynamic assessment of risk in all areas of operation and to redirect or reprioritise resources as appropriate. To provide support in the case of emergency situations and take appropriate actions as necessary. To ensure that adequate compliance records are maintained in accordance with legislative requirements, Hospice policies and procedures and best practices. People management and leadership To provide management of the Moments teams ensuring that performance, training and development requirements, coaching & mentoring requirements and appraisal targets are agreed and managed effectively. To record sickness and annual leave as required and carry out return to work meetings To undertake inductions of new staff members as required. Ensure that StaffCare is kept up to date Educational To participate in the Hospice education programme. To give feedback from attended education programmes study days. Personal development To devise with the Head of Estates, a personal development plan in line with the Hospice objectives and personal needs. To maintain and increase personal professional skills Organisational responsibilities To work at all times within the policies of the Hospice and act within Care Standards at all times. To uphold the Hospice and individual team values at all times. To ensure effective use of resources. To respect, at all times, the confidentiality of information covering patients, staff and volunteers. To play an active part in the development and maintenance of good relationships with all who have business with the Hospice. To promote the Hospice Philosophy of Care towards patients, relatives and visitors. Because of the special nature of the Hospice and its work, the post holder may, on occasion, be asked to undertake other duties to help maintain our high standard of care. THIS JOB DESCRIPTION IS NOT NECESSARILY EXHAUSTIVE AND MAY BE SUBJECT TO REVIEW BY THE HEAD OF ESTATES IN CONJUNCTION WITH THE POST HOLDER. Job description Job responsibilities Job Description: Hospitality Manager (multiple sites) Reports to: Associate Director of Sustainable Estates Accountable to: Chief Operating Officer Based at: St Elizabeth Hospice Job summary The Hospitality Manager is essential in supporting St Elizabeths Cafe Manager teams across all locations, including Moments Mobile Event Catering. This role requires a proactive, flexible and committed individual to ensure smooth operations and achieve growth targets across all sites including Moments at St Elizabeth Hospice, Foxhall Road catering for patients and the public. Responsibilities and Service Delivery: Ensure an excellent customer experience. Assist in sourcing and pricing new products and menu ideas. Resolve customer complaints promptly and effectively. Support marketing and promotional activities. Maintain functionally suitable facilities, ensuring a safe and pleasant environment across all Moments sites. Assist Cafe Managers in driving business growth. Anticipate and address operational issues proactively. Provide hands on kitchen support as needed. Cover for annual leave and sickness with some weekend working. Oversee the day to day management of the Moments brand and service. Always uphold the standards of St Elizabeth Hospice. Ensure the Moments brand provides safe and accessible facilities for everyone. Liaise, troubleshoot, and problem-solve to ensure quick resolution of issues within the soft facilities functions and service. Contract management To ensure effective management, reporting and monitoring of performance and accounts to ensure that all costs and expenditure are within the budgeted levels. To collaboratively work with the procurement and purchasing department to carry out regular price comparisons and tenders for Moments functions and services. To proactively manage the work of contractors for Moments functions and services. Compliance, health and safety and environmental To comply with statutory regulations and Hospice policies relating to health and safety, infection prevention and control, safe working practices, purchasing, cleanliness and COSHH. To research and promote measures to reduce the carbon footprint of all soft facilities functions and services. To undertake dynamic assessment of risk in all areas of operation and to redirect or reprioritise resources as appropriate. To provide support in the case of emergency situations and take appropriate actions as necessary. To ensure that adequate compliance records are maintained in accordance with legislative requirements, Hospice policies and procedures and best practices. People management and leadership To provide management of the Moments teams ensuring that performance, training and development requirements, coaching & mentoring requirements and appraisal targets are agreed and managed effectively. To record sickness and annual leave as required and carry out return to work meetings To undertake inductions of new staff members as required. Ensure that StaffCare is kept up to date Educational To participate in the Hospice education programme. To give feedback from attended education programmes study days. Personal development To devise with the Head of Estates, a personal development plan in line with the Hospice objectives and personal needs. To maintain and increase personal professional skills Organisational responsibilities To work at all times within the policies of the Hospice and act within Care Standards at all times. To uphold the Hospice and individual team values at all times. To ensure effective use of resources. To respect, at all times, the confidentiality of information covering patients, staff and volunteers. To play an active part in the development and maintenance of good relationships with all who have business with the Hospice. To promote the Hospice Philosophy of Care towards patients, relatives and visitors. Because of the special nature of the Hospice and its work, the post holder may, on occasion, be asked to undertake other duties to help maintain our high standard of care. THIS JOB DESCRIPTION IS NOT NECESSARILY EXHAUSTIVE AND MAY BE SUBJECT TO REVIEW BY THE HEAD OF ESTATES IN CONJUNCTION WITH THE POST HOLDER. Person Specification Experience Essential Proven experience of successfully managing and developing a team within a catering environment Extensive experience in a Catering management role across multiple sites Proven experience of successfully managing budgets Ability to influence key stakeholders within a complex organisational structure Competent user of computer/office software suites Ability to produce written reports in a clear and concise manner Experience within the same or similar sector (charity, healthcare setting, cafe) Desirable Demonstrable leadership experience of project or change management Qualifications Essential Qualified Chef, or relevant experience, with a proven track record You will hold Food Hygiene Certificate Level 3 and NVQ Level 1 and 2 (706 Level 1 and 2) or have equivalent experience. Specific Skills Essential Ability to work at both strategic and operational level, tailoring your communication approach to suit your audience Excellent interpersonal, communication and social skills Ability to build relationships, both internally and externally Proven organisational skills and the ability to make justifiable decisions and meet deadlines Ability to communicate effectively at all levels of the organisation Ability to contribute effectively to a team working environment Ability to work on own initiative Ability to prioritise workload manage time effectively Understanding of commitment to the principles of confidentiality Understanding of and sensitivity to the needs of patients/service users Understanding of complex and conflicting demands on staff Clean driving licence and own car Person Specification Experience Essential Proven experience of successfully managing and developing a team within a catering environment Extensive experience in a Catering management role across multiple sites Proven experience of successfully managing budgets Ability to influence key stakeholders within a complex organisational structure Competent user of computer/office software suites Ability to produce written reports in a clear and concise manner Experience within the same or similar sector (charity, healthcare setting, cafe) Desirable Demonstrable leadership experience of project or change management Qualifications Essential Qualified Chef, or relevant experience, with a proven track record You will hold Food Hygiene Certificate Level 3 and NVQ Level 1 and 2 (706 Level 1 and 2) or have equivalent experience. Specific Skills Essential Ability to work at both strategic and operational level, tailoring your communication approach to suit your audience Excellent interpersonal, communication and social skills Ability to build relationships, both internally and externally Proven organisational skills and the ability to make justifiable decisions and meet deadlines Ability to communicate effectively at all levels of the organisation Ability to contribute effectively to a team working environment Ability to work on own initiative Ability to prioritise workload manage time effectively Understanding of commitment to the principles of confidentiality Understanding of and sensitivity to the needs of patients/service users Understanding of complex and conflicting demands on staff Clean driving licence and own car Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name St Elizabeth Hospice Address 565 Foxhall Road Ipswich Suffolk IP3 8LX Employer's website https://www.stelizabethhospice.org.uk/ (Opens in a new tab)