Desktop Support Analyst - Windows OS and Server + Mobile Tech - Ashford (Kent).
THIS IS AN ONSITE ROLE - YOU WOULD NEED TO BE IN ASHFORD 5 DAYS PER WEEK - Inside IR35
The System Specialist role is to ensure a high level of desktop support for clients and remote workers. You will provide support activities, including install and upgrades, remote and hands-on support. The successful candidate will work closely with the Service Desk, the Support Lead(s) and on-site peers to ensure support is provided in a timely and very professional manner.
Using ITSM tools, you will ensure tickets are monitored, responded to and resolved in line with SLAs, and ensure that client expectations are managed.
You will be responsible for timely follow-up of all open and closed tickets and identification of process improvement steps where appropriate.
Key Responsibilities:
1. Provide hands-on support for all aspects of IT, Telephony and Mobility for 600 users on the Ashford sites and remotely.
2. Work with the on-site team to ensure a seamless, coordinated approach to client support at all levels.
3. Responsibility for scheduled tasks, including backups, daily checks, user admin, IMACs etc. Administration and maintenance of the office telephony system.
4. Gain a strong understanding of with in-house systems and IT infrastructure. Liaising wi...