Job Title: Field Service Manager
Salary: £36,0000 - £40,000
Location: Manchester
Shift – Monday – Friday DAYS
About your new company
My client, a Specialist Forklift Machinery Company, is looking for a Field Service Manager to join their dedicated service team. To apply for this position you MUST have experience working within the material handling industry or similar
Field Service Manager Duties
To take the lead in all aspects of Health and Safety ensuring H&S initiatives and requirements are acted upon and communicated to the relevant forum or individuals, safety audits, site risk assessments and associated training
Engineer performance management, engineer engagement, retention, coaching and development to include training needs identification
First level technical escalation
Manage engineering coverage in the team including absence management, authorisation of holidays
Team meetings, communication of business objectives and performance against both goals and targets
Completion of Service audits
WIP management, job and service completion to promise
Ensure that standards are maintained and audits are carried out and recorded with action taken if required
What the Field Service Manager will need to succeed
Good levels of man management skills, having demonstrated an ability to work in a team and a desire to promote quality customer service.
A good standard of communication skills displaying the confidence to develop the potential of staff
Comfortable in Customer facing situations
Good levels of numeracy / literacy
Energetic, motivated and pro-active team player
Good knowledge of company IT systems with the ability to provide first level support
Conflict Management
Demonstrate successful Communication and Management skills to deliver excellent service through a team of Engineers.
What the Field Service Manager will get in return
Pension plan, and annual Holiday entitlement.
Opportunity to work for a highly successful company
Competitive salary
To apply for this exciting new Field Service Manager role please reply to this advert with an up to date copy of your CV or call Anja at Kemp Recruitment on 0330 440 2323 for further information.
INDAT
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