Description
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
The role
In this role, you’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You’ll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you’ll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well-supported through training and development to grow your skills.
Key Information - Note this role will involve heavy lifting, stocking items and operating a till.
Hours available: 12 hours per week
Application Deadline: 14/11/2024
Interview Date: 17th November 2024 at 6:30pm
Training: Ongoing from 18th November 2024
Start Date: Week beginning 18th November 2024
Key Responsibilities
* Providing 5-star customer experience consistently, going above and beyond for our customers to be a day maker.
* You will be a Lush Ambassador, championing our ethics and values during consultations.
* Operating our till systems - you will be cash-handling trained.
* Being adaptable and solutions-focused, as no two days in retail are the same!
* Maintaining shop floor stock levels during our busiest time of the year.
* Maintaining visual merchandising and cleanliness standards.
* Processing deliveries.
* Adherence to our freshness policy and stock rotation.
* Waste management.
* Stocktakes.
* Maintaining high levels of organisation in the stockroom and back of house areas.
* Members of the stock team will also receive introductory product and customer experience training.
* *Please Note - This role involves manual lifting and a large amount of physical activity. Please consider this when applying*
Skills and Experience
Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable.
Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth.
Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful.
Benefits
* Holiday allowance
* 50% discount on Lush products and spa treatments
* Profit-based bonus
* Complimentary spa treatment*
* Pension scheme
* Paid day off for your birthday
* Cycle to work scheme
* Discounted rail and bus season tickets
* Employee assistance programme
* 6 months’ full pay for parental leave (primary caregiver)*
* Financial childcare support on return to work*
* Flexible working
About Lush
Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics. Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold ‘naked’ to the customer without any packaging.
We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of!
Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business. In the UK we currently have offices located in Poole, Dorset and Soho, London.
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