Direct Protection Sales Consultant Salary £23,900
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This is a great job for someone who is passionate about delivering exceptional customer service, engaging and supporting customers through their journey to find answers to their questions while ensuring compliance with business and FCA requirements. If youre someone who thrives on helping customers make informed decisions and enjoys a challenge, this job is for you!
This role will have a rotated shift pattern, shifts will be between Monday- Friday 8am- 6pm.
A bit about the job
The right candidate will handle both inbound and outbound telephony support for direct protection customers, with the opportunity to progress into assisting online queries through a live chat platform. Given the nature of the calls, we are looking for someone who can communicate with professionalism, patience, and empathy, ensuring customers feel heard and supported. You will proactively manage existing applications, engage in meaningful customer conversations while adhering to regulatory requirements, and collaborate with stakeholders across the business to drive the best customer outcomes.
Skills and experience: Strong communication skills, including an excellent phone manner, active listening, and the ability to build rapport while demonstrating empathy A collaborative team player who is eager to learn, provide outstanding customer service, and approach challenges with a positive, can-do attitude Confident in handling sensitive or difficult conversations with professionalism and the ability to guide customers through complex situations Risk-aware with a problem-solving mindset, ensuring customer needs are met while adhering to compliance standards Ability to thrive in a fast-paced environment, managing multiple tasks efficiently without compromising on service quality
What youll get for this role:
Our purpose - with you today, for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Starting salary £23,900
Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Avivas.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carers leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
Were inclusive and welcome everyone we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you dont, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once youve applied, please send us an email stating that you have a disclosed disability, and well interview you.
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