IT Service Desk Engineers
Hybrid Working - Birmingham, West Midlands/Remote Working
£25,000 Per Annum Plus Corporate Benefits
Our client, a leading business management services consultancy is currently going through an exciting Digital Transformation journey and require customer service focused, Midlands based Service Desk Analyst's to join them on a full time basis, and support their strategic project initiatives.
Our client is open to candidates at all levels for these roles, including graduates, and people who have previously worked in contact centres/call handling type roles. Strong communication, aptitude, and attitude are key.
These positions will be on a shift rota basis; 24 hours over 5 days, working a 3-shift rota, so flexibility is needed.
Role Purpose:
* Provide first-line IT support services to employees worldwide, ensuring prompt incident resolution, request fulfilment, and excellent customer service
* The role requires troubleshooting technical issues, maintaining accurate documentation, and collaborating with IT teams to deliver efficient IT services
Key Responsibilities:
* Incident and Request Management
* Technical Troubleshooting
* Documentation and Knowledge Management
* Continuous Improvement
Experience/Knowledge:
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