Customer Service Consultant / Marden Kent An excellent opportunity for a Customer Service Consultant has arisen with a market leading provider of SaaS solutions used by over 5,000 retailers. You will be managing double-digit annual growth, tackling online ordering and subscription management challenges. As a Customer Service Consultant, you will also take part in regular brainstorms as the company continues to grow. Roles and Responsibilities: Delivering excellent customer service by telephone and email Working with the team to run a busy subscription platform Update systems with relevant information Manage customers orders and their expectations Ensure that all customer queries are followed up and answered in a timely manner Skills and Experience: Knowledge of customer service principles and practices preferably gained at Contact/Call centre Good level of computer literacy (MS Word, MS Excel, MS Outlook) Must have GCSE English and Maths as a minimum Must be able to multi-task, be flexible and detail orientated yet see the bigger picture Must have excellent communication skills Salary and Benefits: Salary - £25,000 - £27,000 Full time 8.30am to 5pm (Monday to Friday) 25 days holiday plus Bank holidays Pension contributions Excellent Career progression Free parking on site Customer Service Consultant / Marden Kent