Location: Winchester
Hours: 40 hours per week
Salary: £29,000 per annum
About Us:
Gurkha Cleaning Ltd is a dedicated and professional cleaning services provider known for
delivering exceptional cleaning solutions to both residential and commercial clients. We pride
ourselves on our commitment to quality, reliability, and customer satisfaction.
Position Overview:
We are seeking a motivated and organised individual to join our team as a Customer Service
Manager. This hybrid role will require you to lead our customer service operations while also
supporting our sales activities. The ideal candidate will be customer-focused, possess
excellent communication skills, and have a knack for sales administration.
* Oversee and manage the customer service team to ensure exceptional service delivery.
* Handle customer inquiries, complaints, and feedback promptly and professionally.
* Develop and implement customer service policies and procedures to enhance the customer experience.
* Train, mentor, and support customer service staff, fostering a positive and productive work environment.
* Monitor and report on customer service performance metrics, identifying areas for improvement.
* Coordinate with other departments to resolve customer issues and streamline service delivery.
* Assist the sales team with administrative tasks, including preparing quotes,processing orders, and managing customer accounts.
* Maintain accurate sales records and generate regular sales reports.
* Coordinate with customers to schedule services and manage bookings.
* Support marketing efforts by assisting with promotional activities and customer
outreach.
* Manage and update the customer database, ensuring all information is current and
accurate.
* Perform any other administrative duties as required to support the sales team.
Qualifications:
* Proven experience in customer service management and sales administration.
* Strong organisational and multitasking skills with the ability to prioritise tasks effectively.
* Excellent verbal and written communication skills.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
* Ability to work independently and as part of a team.
* Problem-solving skills with a proactive approach to addressing issues.
* High level of attention to detail and accuracy.
* Competitive salary of £29,000 per annum.
* Opportunity to work in a dynamic and supportive team environment.
* Professional development and career advancement opportunities.
* Comprehensive training and ongoing support.
How to Apply:
If you are passionate about customer service and have the skills to excel in a sales
administrative role, we would love to hear from you. Please send your CV detailing your
relevant experience to info@gurkhaclean.co.uk.
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