Job Summary:
A new and exciting opportunity has arisen at Square Enix UK. We are currently looking for a Game Master fluent in German to provide superior in-game quality of service and support to our online players of FINAL FANTASY XI & XIV, using our in-house communication tools. If you speak German fluently, please apply as we are assessing all candidates for the role, with and without experience of playing FFXIV. This vacancy is available on a 12-month fixed-term contract.
Requirements
Key Deliverables:
* Answer players’ in-game questions & requests in English and German
* Record and tally up enquiries
* Translation of texts (from English to German)
* Monitor and moderate official forums
Knowledge & Experience:
Essential:
* Knowledge and interest in games and IT hardware
* Bilingual in English and German
Desirable:
* Previous Game Master/MMORPG experience
* Experience in a call centre or customer service working environment
* French or Japanese language proficiency
Competencies, Skills & Attributes:
Essential:
* Microsoft Office
* Gaming technology and software
* Interest in Gaming (can be taught)
Other:
* Excellent communication skills (verbal and written)
* Strong sense of customer service
* Meticulous attention to detail
* Flexible (role is shift-based)
* Well-organized and able to adhere to set policies & procedures
* Operate efficiently under pressure
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