About The Job
Salary: £26,409 - £28,624 a year
Hours per week: 37
Contract type: Permanent
Are you organized, detail-oriented, and passionate about delivering excellent customer service? Luton Council is seeking a Helpdesk Officer to join our team. This role is at the heart of our operations, providing vital support and ensuring our services run smoothly.
Key Responsibilities
1. Act as the first point of contact for enquiries, delivering polite and professional assistance to a wide range of clients.
2. Use databases and systems to log, manage, and analyze information efficiently.
3. Provide accurate data analysis, including calculating percentages and producing meaningful statistics.
4. Organize and prioritize workloads to meet deadlines and targets.
5. Offer coaching to others on the use of IT-based systems.
6. Ensure the consistent delivery of high-quality helpdesk services while upholding council values.
Please note this role does not attract sponsorship.
About You
Essential Skills and Abilities
1. Proven experience in clerical and administrative procedures and helpdesk operations.
2. Practical experience of using databases or similar systems.
3. Strong numerical skills to perform calculations and analyze data accurately.
4. Excellent communication skills, both written and verbal, to convey clear, factual information.
5. Proficiency in using word-processing, spreadsheet, and database software.
6. Ability to work independently, making calm and accountable decisions within established procedures.
7. Knowledge of building trade terminology and ability to interpret technical details.
8. A proactive approach to identifying and addressing discrimination in service delivery or the workplace.
Qualifications And Experience
1. City and Guilds repairs reporting qualification or equivalent work-based experience.
2. Accountancy/administration qualification or equivalent relevant work experience.
3. Experience of working on a helpdesk is essential.
Additional Requirements
1. Ability to attend meetings at sites across the Borough approximately 10 times per year.
Why Join Luton Council?
1. Be part of a dedicated team committed to delivering exceptional public service.
2. Use your skills and experience to make a tangible difference in the community.
3. Enjoy opportunities for personal and professional growth in a supportive environment.
About Us
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
Benefits
We offer a range of excellent staff benefits which include:
1. From 25 to 32 days’ annual leave: linked to length of service and grade
2. Buying annual leave scheme: buy up to 20 days additional annual leave
3. Career Pathways: step up in your career or move into a specialist area
4. Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
5. Generous relocation package: up to £8,000 (subject to eligibility)
6. Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
7. Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
8. Training and support: unlimited access to development courses, mentoring and support and clear career pathways
9. Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
10. Arriva Travel Club: great value savings on local bus travel
How To Apply
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our ‘How to apply' page has more tips to help with your application: How to apply
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