Aceparts Aceparts?have an exciting opportunity for an Email Customer Advisor to join our long-serving dedicated team, mainly handling customer emails. We are offering a basic salary of?£24,365?plus company benefits Hours of work:?between the hours of 8am-8pm on a shift rota basis, Sunday's are flexible. 8.5 hours per day, with a half hour unpaid lunch. Join our dynamic team at Aceparts, a thriving e-commerce business within Vertu Motors PLC, located in Sittingbourne, Kent. We're seeking an experienced individual with excellent customer service skills to deliver an outstanding experience to our valued customers. About the Role: As an Email Customer Advisor, you'll be at the forefront of our business, primarily handling email inquiries across various sales channels. Your role will involve both pre-sale and post-sale interactions, ensuring a smooth and positive customer journey. Key Responsibilities: Provide exceptional customer service, both over the phone but mainly via email, ensuring inquiries are handled promptly and professionally. Assist customers with their requirements, utilising vehicle registration lookups and parts catalogues. Uphold the highest ethical standards in all interactions with customers and colleagues. Essential Criteria: IT Literacy Previous experience in a customer service role. Attention to detail and accuracy. Excellent customer service skills. Proficient in high-speed typing, demonstrating swift and accurate data entry capabilities. Desirable Criteria: An understanding of Ecommerce and customer expectations. Familiarity with CRM systems. Parts advisory experience. We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes: 25 days holiday rising with length of service - plus bank holidays Access to our online rewards platform giving you cash back and discounts for multiple retailers Preferential Service Rates Colleague Purchase Scheme Share Incentive Scheme Pension Enhanced Maternity & Paternity Apply today to be considered for this vacancy. ADZN1_UKTJ