Customer Service Sales Advisor Be the Voice Our Customers Love Location: Larbert, Falkirk Full-Time, Permanent | Onsite Monday to Sunday between 8am - 8pm, 5 days per week Why You’ll Love Working With Us We believe in making work enjoyable and rewarding. Here’s why you’ll love being part of our team: Competitive Pay: Start with a basic salary of £23,878, and with targets met, earn up to £26,500. Your hard work pays off Career Progression: We’re big on promoting from within, offering countless opportunities to advance and grow your career. Exclusive Perks: Enjoy fantastic discounts on our incredible range of products. Supportive Team Culture: Work with a fun, close-knit team that feels like family. Well-being Focus: Prioritize your work-life balance with our supportive environment and resources to help you thrive. What You'll Be Doing As a Customer Service Advisor, you’ll play a vital role in ensuring our customers feel valued and supported. Your key responsibilities include: Building Relationships: Engage with customers, creating meaningful connections that make every interaction feel personal and genuine. Upselling: Introduce customers to products and services they’ll love, tailoring your suggestions to meet their needs. Retention: Use your excellent people skills to retain customers who may be considering leaving, ensuring they stay loyal and happy. Problem Solving: Resolve customer queries and concerns with confidence, turning challenges into positive outcomes. What We’re Looking For To shine in this role, you’ll need: A warm and welcoming personality that customers will connect with instantly. A natural flair for sales and upselling, turning conversations into opportunities. Strong problem-solving skills to handle challenges with ease. A clear, confident, and friendly voice that builds trust and rapport. This is more than just a job - it’s a chance to be part of a supportive team where your skills and personality will be truly valued.