We are looking for a Client Services Advisor to join our Core Services & Customer Support team. In this role you will bedelivering excellent customer experiences resulting in an efficient and effective service. You will also handle a high volume of online and paper-based applications within the Core Services & Customer Support Team. This role is vital to help support our customers.
What the role involves:
* Capturing and validating data for services and products within the required deadlines whilst working to The Kennel Club rules, regulations and in line with the Breeding and Sales of Dogs Welfare Act.
* Collating and supplying statistical information relating to any registration associated service, process, or function.
* Processing efficiently and accurately online and paper-based fees, ensuring that any applications with incorrect fees are promptly addressed with customers to secure the correct payment.
* Delivering excellent customer service through call handling, face-to-face and written communication, whilst promoting relevant services and products advising customers to make informed decisions, and upselling relevant services and products where applicable.
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