Customer Service Representative at Firstsource
Firstsource is looking for a Customer Service Representative with proven experience and exceptional communication skills. If you meet these qualifications, we encourage you to apply and become part of a dynamic team shaping the future of customer service.
Firstsource, a proud member of the RP-Sanjiv Goenka Group, is a global leader in business process management. We specialize in delivering transformative solutions across the customer lifecycle for industries such as:
* Banking and Financial Services
* Communications, Media, and Technology
* And more
Operating in key markets like the US, UK, India, Mexico, Australia, and the Philippines, we are trusted by leading global brands, including Fortune 500 and FTSE 100 companies.
At Firstsource, we empower our clients to overcome challenges by combining domain-focused expertise with cutting-edge technology, data, and analytics. Our innovative, real-world solutions are designed to drive meaningful results and ensure future success.
About the Role
Are looking for a new challenge? At Firstsource we’re here to help you take the next step in your career. No two calls are the same in banking. One minute you might be freezing a debit card for someone who’s had a fun weekend and lost their card, the next you might be helping an elderly customer who needs some support accessing their account online. You’ll be the customer’s first point of contact and will be there to support them with a wide range of situations.
Operational Hours between: 7am – 12am, Monday to Sunday
What Can You Expect in this Role?
* You’ll start your time with us by going through our 7-week award winning training!
* Your first three weeks will be spent in the classroom learning about our state-of-the-art systems, and getting to grips with the different services available to our customers.
* The next 4 weeks will be spent doing on the job training. This means that our wonderful team of experienced Firstsource employees will be there on hand whenever you get stuck or want to double check anything you have learned, so that you can perform to your fullest potential! After training that’s when the fun really starts!
* You’ll be moved onto a rotational shift pattern between the hours of 7am and midnight – but don’t worry, you’ll get your shifts with plenty of notice.
* You will also have many opportunities to earn extra incentives with regular daily, weekly and monthly incentives that can be based on your performance, or even something non-work related, like who has the best Christmas jumper!
Qualifications
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Amazing customer service is at the heart of everything we do! This means we are looking for people who are customer focused, with great listening skills, and who are pro-active about taking ownership of all customer’s queries. Our future agents will occasionally deal with difficult customers and handle tricky customer conversations, so it would mean staying professional and showing empathy in these times. And most importantly, are driven to deliver excellent customer service and wanting to make a difference to our customers.
Required Documents
* CV/Resume
Application Process
Interested and qualified candidates should kindly CLICK HERE to learn more and apply.
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