Medical Records Team Leader - Appointments
Mid Cheshire Hospitals NHS Foundation Trust
If you are a highly motivated and hard working individual who would like a new challenge working within our busy Medical Record Appointments Team then look no further this could be the role for you!
We are looking for an individual with excellent communication and organisational skills together with a confident and pleasant telephone manner. Good IT skills as well as a keen eye for detail and ability to multitask are skills that are vital in this busy role, as you will be supporting the team with a range of IT and administrative tasks. Ideally the post holder will need experience of IT and staff management.
Main duties of the job
The post holder will provide a comprehensive, quality, confidential administration service to the Divisions and their team in support of the Service Coordinator/Assistant Service Manager and Service Manager.
A key requirement of the post is to proactively manage clinic bookings and organise appointments and waiting lists. The Appointments team leader will be expected to organise their workload and co-ordinate their activities with those in the specialty team, in conjunction with, and supervised by, the Service Co-Ordinator to ensure that an efficient service is provided. It is essential that the post holder is able to exercise initiative suitable to the role, and is fully supportive to other colleagues in the administrative team.
Job responsibilities
As an Appointments Team Leader the post holder will be responsible for:
* Referral management
* Managing waiting lists
* Monitoring the Telephone Reminder Service (TRS)
* Managing Referral to Treatment (RTT) patient pathways
* Liaising with patients and carers in a professional manner
* Staff Management
Person Specification
Qualifications/Knowledge
* GCSE's English and Maths Grade C or Above
* Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines
* Previous office experience
* Knowledge of Trust Systems, PCS, Somerset, E-Referral
Skills
* Ability to communicate well verbally and in writing.
* Patient centered, adaptable, willing to change and suggest ideas for improvement
* Ability to work as part of a team and under own supervision
* Ability to work under pressure in a methodical and logical manner
* Ability to solve problems & make decisions under pressure.
* Understand and manage waiting lists and PCS computer systems
Experience
* Customer Service Training/experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Address
Medical Records, Leighton Hospital Crewe
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