Role: Call Handler
Salary: £22,000 (Annual) (depending on experience and to be discussed at interview)
Hours: 0-40 hours (Full Time)
Luxury Lodges, a collection of hotel-quality, self-catering lodges across the UK, have been developing an exciting £15m investment into Dylan Coast Resort in Carmarthenshire Bay. Impeccably designed to make the most of its unrivaled location and spectacular vistas over the southwest Welsh Taf estuary, Dylan Coastal Resort’s ‘Milk Wood House’ boasts an infinity swimming pool, outside hydrotherapy pool, a panoramic sauna, and an elevated restaurant and bar.
We are seeking to appoint a Reservations Agent to join our vibrant team in providing quality customer service and support for our guests.
The ideal candidate
• Previous Reception/Reservations experience is essential – minimum of x1 years
• Excellent customer service and communication skills
• Attention to detail to ensure the 5-star standard of service is delivered
• Computer literate and a good knowledge and understanding of Microsoft systems
• Ability to effectively interact with management, staff and guests in a professional manner
• Be a team player as well as an individual worker
• To be well presented and represent a high standard of competence at all times
• Must have transport
Benefits
• Great support from the central team
• Training & development provided
• Progression opportunities
• Exciting opportunity to be a part of the growing business and the chance to work on a resort that has undergone significant investment to it's facilities and lodges
• Competitive salary
• Holidays
• Free parking
• Monthly & Yearly staff incentives and rewards schemes
If you're ready for the challenge and have the skills, talent and experience then we want to hear from you today!
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