Customer Service Representative/Claims Admin
Our company is committed to providing exceptional service to our customers. We're seeking a detail-oriented and customer-focused professional to join our Claims Processing team for our Mass based client.
Position Overview
As a Customer Service/Claims Processor, you will play a critical role in ensuring the accurate and timely processing of claims while providing excellent customer service. This position requires a combination of analytical skills and empathetic communication.
Key Responsibilities
* Review and process claims according to company policies and procedures
* Verify coverage, eligibility, and claim details for accuracy
* Communicate with customers regarding claim status and required documentation
* Resolve customer inquiries and concerns in a professional manner
* Maintain detailed and accurate records of all claims processing activities
* Collaborate with internal departments to ensure claims are processed efficiently
* Identify and report potential fraud or discrepancies
* Meet productivity and quality standards
Qualifications
* High school diploma or equivalent required; Associate's degree preferred
* 1-2 years of experience in customer service or claims processing
* Strong attention to detail and organizational skills
* Excellent verbal and written communication abilities
* Proficiency with Microsoft Office suite and database management
* Ability to maintain confidentiality and handle sensitive information appropriately
* Problem-solving skills and ability to work independently
Benefits
* Competitive salary
* Health, dental, and vision insurance
* 401(k) with company match
* Paid time off and holidays
* Professional development opportunities
* Collaborative and supportive work environment
How To Apply
Please submit your resume and cover letter detailing your relevant experience and why you're interested to jhalsey@naglergroup.com.
We are an Equal Opportunity Employer committed to diversity in the workplace.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Staffing and Recruiting
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