Are you a dedicated professional seeking a role that values your expertise and commitment to excellence? A reputable company in Hinckley is currently on the lookout for Divisional Customer Service Advisors to join their dynamic team. This role promises not only a rewarding career but also the chance to make a tangible impact on customer satisfaction and company success.
As a Divisional Customer Service Advisor, you will be at the forefront of the company's customer interactions, ensuring that each customer receives exceptional service. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering top-notch customer support.
Benefits:
1. Work-Life Balance: Enjoy a consistent Monday to Friday schedule, allowing you to maintain a healthy work-life balance.
2. Professional Growth: Engage in continuous learning and development opportunities to enhance your skills and advance your career.
3. Supportive Environment: Join a team that values collaboration, mutual respect, and a positive workplace culture.
4. Empowerment to Innovate: The freedom to think creatively and propose new ideas, with the assurance that your contributions will be valued and recognised.
Key Role Responsibilities:
1. Handle customer inquiries and complaints via phone & email ensuring timely and effective resolution.
2. Customer account management.
3. Maintain detailed and accurate records of customer interactions and transactions.
4. Collaborate with other departments to resolve complex issues and improve overall customer satisfaction.
5. Provide feedback on the efficiency of the customer service process and suggest improvements.
Skills and Experience Required:
1. No qualifications required however proven experience in a customer service role, demonstrating a strong understanding of customer service principles and practices is required (Minimum 2 years).
2. Excellent communication skills, both written and verbal, with the ability to interact professionally with a diverse customer base.
3. Strong problem-solving skills and the ability to think on your feet.
4. Proficiency in using customer service software, databases, and tools.
5. A positive attitude, patience, and the ability to remain calm under pressure.
A full onboarding customer service training academy from day one to provide you with all the knowledge there is to know about not only the role but the company culture and values.
Starting salary £29,000. Competency training framework in place to increase salary to £32,000.
This role is perfect for a seasoned customer service professional looking to take their career to the next level. If you are passionate about helping others and excel in a supportive, team-oriented environment, this could be the perfect match for you!
Use the link to apply today or email your CV to we look forward to hearing from you.
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