Job Description: Support Assistant
Responsible To: Service Manager/Team Leader or other Manager as designated by the company
Short Description: The Support Assistant is responsible for delivering Service User centred support in accordance with management direction and in compliance with company processes and procedures.
Summary of Benefits:
1. Competitive hourly rate depending on experience
2. 28 days annual leave (pro rata for part time hours)
3. Full time and part time shifts available
4. Company Pension Scheme
5. Mileage paid for business use
6. Car business insurance paid
7. Enhanced Adult Workforce DBS paid
8. Paid training - mandatory and care certificates
Specific Duties: The Support Assistant will be specifically responsible for:
1. Supporting the Manager, Team Leader and Senior Staff in day to day operations of supported housing unit(s)
2. Maximisation of Service User interests by liaising with internal and external stakeholders; and implementation of each Service User's support plan
3. Safeguarding the rights and dignity of each Service User
4. Fostering a positive environment in which Service Users are actively engaged
5. Conducting daily assessment of Service Users' mental and physical state; updating associated records and informing management
6. Supporting Service Users to build their confidence, self-esteem and their ability to manage their mental health symptoms
7. Personal delivery of physical and mental support to Service Users
8. Promoting Service Users' health and assisting in their accurate medication
9. Promoting Service Users' hygiene and personal presentation
10. Supporting Service Users with developing social skills and future independent living
11. Supporting Service Users with their daily living skills and domestic chores
12. Supporting Service Users with scheduling and attending appointments and daytime activities
13. Supporting Service Users to use public transport
14. Encouraging and motivating Service Users into employment, voluntary work and/or education
15. Maintaining the cleanliness, quality, security and safety of each home and individual service accommodation
16. Accurate and timely update of Service Users' and house records
17. Conducting regular two-way communication with Service Users and management
18. Key Work with designated Service Users; and delivery of specific support as outlined in their support plans
19. Successfully achieving the individual objectives set by the company
20. Enhancing current operations through continuous improvement
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