Do you enjoy interacting with customers? Do you love helping others and working as a team? Then we are looking for you We are looking for a Retail Assistant in our Sundries Department at Pennine Garden Centre. This role is 37.5hrs (Working Alternate Weekends) The purpose of these role is provide GREAT service to all our customers, whilst ensuring that we have exceptional displays and a well stocked departments. If you think you are the right person for the role, then apply now. We’d love to hear from you Key Responsibilities: As a Retail Assistant you will be responsible for: Greeting and welcoming all customers from the moment they enter the shop. Offering customers advice and answering any queries they may have, from stock availability and details of special offers to a product’s price. Understanding the products, product ranges and colour options within your specialist area so you can give as much information and advice to customers. Organise efficient and the best value delivery option for the customer. Help to keep the shop floor and displays clean and tidy. Restocking goods when they’re selling out, and ensuring they’re attractively displayed with clear labels, clear signs and placed front and forward in a shoppable position. Assist in the processing of deliveries from suppliers, from its delivery to the warehouse to transferring to the shop floor; packaging removal, labelling, scanning to building safe displays on the shop floor. Creating inspiring and well maintained merchandising displays. Maintain and ensure all Pennine Garden Centre Equipment, Tools and facilities are used in a safe manner by colleagues and customers alike. Ensuring the team replenish and present all products following date checks, price checks, stock rotation and departments Retail Standards. Support all departments in the Garden Centre and help out when and where required. Welcome customer complaints, listen well, apologise and escalate to a Supervisor. Consider health and safety at all times; are displays safe, manual handling is done in accordance with the training, wear PPE and use handling tools Ask customers what they are looking for, why and what their projects are so that you can offer advice on additional and alternative products. Accurately carry out stock counts in accordance with the set process to limit mistakes Additional duties deemed necessary for the needs of the Business Skills Knowledge and Expertise: The ideal retail assistant is someone who: • Ideally has previous customer service experience – but not essential. • Is willing to develop and learn new skills. • Is friendly, positive, sociable and approachable. • Is a strong team player. • Previous knowledge of retail sales principles and practices is desirable but not essential Benefits: • A GREAT, fun, friendly working environment • Up to 33% staff discount in store (Discount varies across the store, including concessions) • Monthly TEAM engagement events • Free on-site car parking • Pension contributions • GREAT Values and behaviours • Recognition scheme • Opportunity for development • Climate and Community training