JRRL are looking for a confident Administrator for their client in Gravesend. The ideal candidate will have great attention to detail and be articulate in handling enquiries.
Hours: Monday – Friday 9am till 5.30pm (office based)
Main Duties for the Administrator:
Delivering an exceptional level of customer service across all six legal departments, understanding client enquiries: providing friendly and knowledgeable information regarding the firm’s services via telephone and website enquiries.
Accurate recording of client details and information. Inputting client data into a database system with the highest level of confidentiality, safeguarding financial and personal information to avoid breaches.
Corresponding daily with Legal Advisors and Assistants regarding client enquiries, assisting Legal Advisors with opening client files, performing conflict searches and preparing estimates of fees for services.
Monitor daily activities of each client services executive, disseminating daily duties, tracking performance and training staff on operating procedures and company services.
Aid Senior leadership during executive decision-making processes and generating daily reports to recommend corrective actions and improvements.
Produce monthly business development reports to review client activity and identify opportunities.
Account duties including chasing outstanding payments, sending out statements, preparing debt recovery letters.
Complaint duties – Dealing with dissatisfied clients to understand concerns, conduct full and thorough investigation, collating information from multiple sources, ensure complaints are addressed promptly and proactively.
Person specification for the Administrator:
Ideally seeking someone with experience of working within a legal environment with some Accounts and/or litigation experience.
Candidates need to be proactive with an eye for detail.
Excellent communication skills.
Ability to prioritise and meet deadlines.
Competent in using Outlook, Word, and Excel.
Benefits for the Administrator:
25 days plus Bank Holidays.
Private healthcare after six months of continuous employment.
Workplace Pension.
30% discount on all legal services for members of staff where you instruct the company.
25% discount on legal services for staff’s immediate family members.
This Administrator role is a full-time permanent role. The salary range reflects the candidate’s level of experience. You would ideally have administration and office experience and a good standard of Microsoft packages to be considered for this job. This is a company that like to train and progress their staff